Customer verification specialist
Making our customers life simpler
Are you a French or Italian speaker interested in joining a company that takes your career and personal development seriously? At SumUp we help create a world where small businesses can be successful doing what they love. We are a leading global fintech company with over 3,000 employees based in 15 offices across the world and we are looking for Customer Verification Specialists to facilitate the verification process for our clients- small to medium businesses from all across the globe.
What will you be doing?
We truly believe that every day is different in this role. You’ll play a critical role in making small businesses across the world become more successful and also making a great impact on our global business. When a client signs up to use one or more of our products, they expect a smooth onboarding process so that they can continue to focus on running their business. This is where you come in. Some of the most important aspect of your role is to:
Communicate with newly-registered clients via email (only non-voice communication)
Review and verify clients registration documents
Resolve varying levels of queries in a timely and efficient manner
Identify and report any trends in merchant queries to senior staff
Why join SumUp?
Career progression. When you join us, we will discuss your personal goals and ambitions. You’ll never feel stuck, we will provide you with a career progression plan so you know how to get to the next stage of your career.
Friendly working environment. You will be working in a professional environment with passionate, approachable and diverse colleagues who are eager to help you succeed.
Flexible hours. You get to choose the business times you want to work. Start early and finish early or vice versa. How you work will be decided between you and your manager.
These are not the only benefits available to you. You’ll also get
25 days paid vacation + 1 extra day for each year of employment at SumUp
Performance bonuses
10 days educational leave to expand your skill set
Additional health insurance and Multisport card
Click here to learn more about Life in our SumUp Sofia office
What are we expecting from you?
Curiosity, self-motivation and a can-do attitude to solve any issues our clients may have are some of the attributes required to be successful in this role. Priorities do change so being adaptable and having the ability to react to these changes is important in this role. We need someone who has:
Excellent command of French/ Italian and English
Excellent communication and interpersonal skills. You are a strong team player and able to interact with colleagues at all levels
Strong time management and organisational skills, able to prioritise your own tasks.
Comfortable working with data
"Working at SumUp is a real pleasure, thanks to the awesome team, great working conditions and the opportunity for career development they offer. I really love my job because I am constantly learning something new, and it helps me grow as a person and a professional."
Zhanina Gudzhukova
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