At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 31 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!
Our boldness, startup mindset, empathy and love for product foster a creative environment for our employees. We value an entrepreneurial spirit and seek to build lasting relationships among our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can help small businesses grow.
We are passionate about our merchants and strive to offer them the best possible experience with our solutions to ensure that they can focus on the growth of their business while accepting cashless payments. By working in customer support, not only are you the face of SumUp in the eyes of our merchants, you also define their experience with us by offering them outstanding guidance in navigating any challenges they may face related to SumUp products and services.
What you’ll be doing in this position
- You are the voice of our company – the direct link to our customers
- You take care of our Italian-speaking customers by phone, email, chat and social media channels
- You competently support our merchants for all questions and inquiries about our product and service
- You actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
- You closely work with other departments together, for example Sales and Marketing
- You’re part of an international and multilingual team
- You have excellent language skills in Italian and feel comfortable speaking & writing English
- You love to communicate, while being easy-going and patient with our customers
- Good and customer-friendly service has highest priority for you
- You’re curious and persistent to solve issues
- You’re organised and keep a cool head even in stressful situations
- Using a smartphone, tablet or computer is easy for you
- Family environment, flat hierarchies, small teams, regulated working hours
- An exciting and highly motivated working environment in Berlin Mitte
- An international and dynamic team with rapid decision making processes
- Opportunities to further develop within the company
- Professional hardware: everyone can use a Mac
- Free Drinks, fruits, cereals and nuts for everyone
- Fun: Regular breakfasts, cocktail parties, team events, yoga and a kicker
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by Company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.