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Customer Support Supervisor - Brazil

São Paulo · Operations - Customer Support

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As a Support Supervisor you will be responsible for fostering an incredible client experience, delivering a WOW support experience from the moment they get in touch with us or perhaps, even exceeding expectations by getting in touch with them. You will do this by supervising a team of Team Leaders, who each lead a team of agents. We feel truly responsible for our customers, and support has a strategical role at the company.

To achieve this you must be:

  • Analytical to understand the performance of your team, to review a process flow and bring improvement opportunities.

  • Proactive to achieve your daily goals and start new projects. We're a daily, under-construction company meaning that everything can be re-designed by you.

  • Amazing people skills. Our agents are responsible for the WOW experience with customers so you must bring your team an amazing experience regarding your management of them as well.

  • Self-driven.You are responsible for your own and are a team carrier.

  • Able to train and develop your team.

Requirements

  • At least 2 years of leaders management

  • Previous experience at companies with a recognized focus on customer experience, such as tech companies, premium banks, etc.English is mandatory as you'll be part of a truly global organization

  • Knowledge of Excel and analytical capabilities are necessary. Being comfortable with vast data, interpreting them and coming up with conclusions are a fundamental part of this role

  • Experience with project management

  • Ability to articulate and be a good communicator, so you can efficiently guide your team

Benefits 

  • Rewarding compensation and PLR
  • Empowerment to do great things & leave your mark in a high-growth organization
  • Unique opportunity to develop a strategical support, direct impacting on business
  • An amazing team and work environment, that works with passion and purpose to achieve incredible results
  • Empowerment to do great things in a company with fast growth
  • GymPass;
  • VR/VA; (R$600 - 100% or 50%-50%);
Apply now