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Customer Support Agent (Boulder)

Boulder · New Ventures - New Business

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SumUpers are inspired by a dream: payments should be easy, intuitive and affordable to empower small merchants all over the world. Our vision as a global FinTech company is to build the first-ever global card acceptance brand. We are well on our way, as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. 

We are proud of our amazing and challenging work environment, our multinational teams, the enthusiasm and passion that everyone at SumUp has. Why? Because we do things differently. With more than 1200 enthusiastic employees from more than 30 nations around the globe, we all come together to offer our merchants the best product and service. If you’re looking for a chance to participate and contribute your ideas, this is the right place for you.

SumUp is growing in the US and looking for Customer Support Agents for our office in Boulder, CO. If you believe you are the right fit for our expanding team, we would love to have you apply.

Description

  • You are the voice of our company – the direct link to our customers
  • You take care of our USA merchants by phone, email, chat and social media channels
  • You competently support our merchants for all inquiries about our product and service
  • You actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants
  • You thoroughly understand the product and can offer assistance on any merchant questions
  • You closely work together with other departments within the company, such as sales, marketing, logistics, and compliance
  • You’re part of an international and multilingual team

Requirements

  • You love to communicate, while being empathetic, concise, and patient with our customers
  • Positive and professional customer service is the highest priority for you
  • You’re curious, patient and persistent to solve issues
  • You are able to multitask and prioritize responsibilities
  • You have excellent language skills in English and feel comfortable speaking & writing English.
  • You’re organized and keep a cool head even in stressful situations
  • You’re comfortable using a smartphone, tablet or computer

Benefits

  • Family environment, flat hierarchies, small teams·    
  • An exciting and highly motivated working environment in downtown Boulder
  • Opportunities to further develop within the company
  • Professional hardware
  • Free drinks, fruits, cereals and nuts
  • Free Bus Pass
  • Fun: team events and birthday lunches
  • Health, dental, vision and life insurance
  • FSA & 401K Retirement Plans

Who are we?

We are the leading mobile point-of-sale (mPOS) company in Europe and South America. We started out 7 years ago and built our payment service from scratch to shake up the industry and wake up the entrepreneur within anyone. We created a unique device that, with the smartphone that’s in your pocket, allows small merchants to accept card payments anywhere. Whether our merchants are brewing coffee or fixing cars, we want to make technology that everyone knows how to use. So, our merchants can get on with what they do best. From our paperless onboarding to taking the first payment, we make it easy. Traditional offerings leave out small businesses; we don’t. We are open and honest about our pricing and have no hidden fees. Today, hundreds of thousands of small businesses in 31 countries around the world rely on SumUp to get paid. In addition to our original hardware, mobile and web apps we have gone on to develop a suite of APIs and SDKs to integrate SumUp payment into other apps and services.

Interested? We’re looking forward to your application!

Apply now