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UX Research Lead

Berlin · Design

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realize their dreams. Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their business. With a founders mentality and a 'team-first attitude' our diverse teams across Europe, South America, and the United States work together to ensure that small business owners can be successful doing what they love.

We pride ourselves on our close collaboration, transparency, fun-loving nature & most importantly; placing our merchant-base of over 1 million global business owners (36+ languages) at the heart of each and every decision we make.

What you're going to do

As UX Research Lead you will have the chance to set the foundations for our internal UX research department and collaborate closely with the product and tech leadership to shape our products. You will hire strong UX researcher for our offices in Berlin and Brazil and develop best practices around user research, prototyping and usability tests. You will conduct and lead research activities while using the right quantitative or qualitative research methodologies to generate actionable insights and evaluate our products and features.


  • You have 5+ years experience as a UX researcher

  • Experience leading a Team of at least 3 people

  • You know common research methods and tools across devices and markets

  • You have strong oral and written communication skills in both English and German. Any other language is a bonus.

  • Your excellent presentation skills will help you collaborate with team members from a wide range of countries and cultures

  • You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities

  • You have a good knowledge of UX standards, fundamental user behaviours and user-centred design principles


  • Be part of a welcoming and international community of 1500 people from over 50 nationalities. We get together regularly for breakfast, brunches, cocktail nights and office parties

  • Visa and relocation support for a smooth transition to living and working in Berlin

  • Budget for attending conferences and advancing your career. We encourage you to speak at conferences and give talks!

  • Biweekly knowledge sharing session for the whole design team

  • Football, Bouldering & Running teams

  • SumUp Corporate Pension Scheme

  • Free German classes & Yoga classes

  • All the startup swag you expect: kicker table, unlimited drinks & fruits

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by Company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.