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Regional/Tribe User Research Lead

Berlin · Design

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realise their dreams. Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love. 

Most Product Designers and Researchers work in co-located cross-functional teams, across all our offices in Berlin, Warsaw, Cologne, Copenhagen, Sofia and São Paulo. They develop solutions for our core payments product including our bespoke hardware, as well as a suite of software tools that support merchants as they grow their business. We believe in quality, in making complex business tools simple, and in using data to anticipate merchants needs as their business grows. 

We pride ourselves on our close collaboration, transparency, and  placing our merchant-base of over 1 million global business owners (36+ languages) at the heart of each and every decision we make. User research and continuous knowledge building of our merchant-base is the foundation for these decisions

What you're going to do

As Regional or Tribe User Research Lead you will establish UX Research practice for your region or tribe and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our merchants.

You will contribute to building our merchant knowledge development through focusing on best practices for foundational user research, prototyping, and validation and leading initiatives to demonstrate those. You will contribute to SumUps rigorous knowledge management practice and build on existing knowledge and insights from all countries and regions.

You will work with teams to develop research awareness, skills for engaging customers, and knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigor across all types of studies and constraints. In addition to laying the foundation for user research, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction. 

Your success will be the team’s commitment to research practices, and deep merchant knowledge from all countries and regions.

Requirements

  • You have 7+ years experience as a User Research Leader with experience building successful practices inside of companies

  • You have lead a team of at least 5+  people

  • You have deep knowledge of qualitative and quantitative research methods and tools across devices and markets, as well as knowledge in quantitative methods

  • You know how to analyze and work with business and product data tracking

  • You have an excellent knowledge of UX standards, and bring deep background in psychology, social sciences or anthropology to the practice

  • You have strong knowledge of turning insights into user models or frameworks, and can lead teams to prioritize product and service strategies or pragmatic solutions

  • You have strong oral and written communication skills in both English and ideally one other language relevant to our global reach. Any other language is a bonus.

  • Your excellent presentation skills will help you collaborate with team members from a wide range of countries and cultures

  • You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities

  • BA or MS in Psychology, Anthropology or Design with strong focus on User Research

Benefits

  • Be part of a welcoming and international community of 1700 people from over 50 nationalities across 12 global offices. We get together regularly for breakfast, brunches, cocktail nights and office parties

  • Visa and relocation support for a smooth transition to living and working in Berlin

  • Budget for attending conferences and advancing your career. We encourage you to speak at conferences and give talks!

  • Regular knowledge sharing and discussion session for the whole design team

  • Football, Bouldering & Running teams

  • SumUp Corporate Pension Scheme

  • Free German classes & Yoga classes

  • All the startup swag you expect: kicker table, unlimited drinks & fruits