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Merchant Communication Manager (CRM)

São Paulo · Marketing

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We believe in the everyday hero.

Those who have the courage to follow their passion and the strength and determination to realize their dreams. We believe that anyone should be able to start their own business. We provide small businesses with powerful, easy-to-use card readers and awesome customer support, so merchants can run their business and engage with their customers. We do so with genuine care for our merchants and love for our products. By taking the hassle out of getting paid, we enable small business owners to focus on what they love to do.

We are 1,200+ SumUpers around the globe, 650+ in Brazil only, and we are here to empower small merchants and help them thrive.

Know more about our CRM team:

Our CRM area helps SumUp to keep communicating our great value proposition for hundreds of thousands of small merchants in Brazil. We think about our Merchant’s Journey through different channels, and define the best way to give them insightful information at the right time, also creating new ways to amaze our merchants, improving their NPS and customer retention.

As our CRM Manager, you will:

  • Work on merchant journey and create the best strategy in CRM;

  • Be creative when thinking about the best tools for communicating with Merchants (whatsapp, SMS, etc);

  • Identify and implement initiatives to improve NPS and reduce churn by improving our value proposition for our merchants;

  • Create hypothesis for improvement opportunities and check with surveys, analysis, a/b tests and interview;

  • Share experiences and learnings with a global team.

You'll be great fit for this position if:

  • You are passionate to create a great experience for customers

  • You are fluent in English - you'll be part of a truly global organisation!

  • You are comfortable with vast amount of data, creating advanced spreadsheets and coming up with conclusions/recommendations are a fundamental part of this role. Excel and analytical capabilities are pivotal;

  • You are creative and have experience or worked with CRM;

  • You are a pragmatic problem-solver. Within SumUp, we face multiple challenges everyday; a consistent and pragmatic approach is vital for your success in this role, even so an innovative solution will be necessary constantly in opening new channels;

  • You are a fast-learner and self-starter. You'll be working at a startup: be prepared to run things outside of your scope and do not expect us to have all answers you need, but surely we are here to support you.

Why you should work at SumUp:

  • Be part of a company that lives and breathes to empower small merchants around the world;

  • Be part of a truly global team and work with people from different parts of the world;

  • Have full autonomy (for real!) to propose and implement changes that will up our game in CRM;

  • Work in flexible hours - you make your own schedule and have freedom to align with the team if you want to work remotely or take a few days off;

  • Work in the coolest office around, in the heart of Pinheiros (São Paulo), close to the central station and main avenues;

  • Have access to our all perks and benefits: healthcare for employees 100% subsidized by the company, optional dental assistance, transport voucher or parking space at the office building, meal/food voucher, Gympass, life insurance, barbershop and nail polish at the office, massage sessions, parties at the office every 15 days and more!

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by Company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

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