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Customer Success Specialist

Warsaw · Customer Support

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Simplifying e-commerce. Whether our users want to build their brand website, track multichannel markets or offer customers live chat support, we're there. Raising the bar for ourselves and what our customers expect of us, is what we do best at Shoplo. 

Recently acquired by the global FinTech SumUp, we now have even more assets behind our mission.

We’re looking for a passionate and positive human being to join our team as a Customer Success Specialist.

WHAT YOU’LL BE DOING:

  • Acting as the main point of contact for our customers

  • Providing high-quality customer service by responding to email and telephone inquiries, requests, and problems

  • Creating support cases with technically accurate problem description

  • Ensuring customer satisfaction by meeting customer needs in a courteous and timely manner

  • Aligning customer expectations with Shoplo’s solutions, as well as educate the customer about what it is we can help them with.

YOU'LL BE GREAT FOR THIS POSITION IF YOU

  • Have a great passion for working directly with customers

  • Love solving customer issues and finding proactive solutions 

  • Have excellent Polish communication skills and feel comfortable with speaking English

  • Can put yourself in another person’s shoes, and understand what information a user needs at that moment

WHY YOU SHOULD JOIN SHOPLO eCommerce by SumUp

  • Be part of one of the world’s most exciting FinTech startup, on a mission to take over the world!

  • Be a part of the Shoplo squad - think globally, work locally! 

  • You will receive a package of benefits - private medical insurance, Multisport card (co-financed), English classes, monthly integrations, weekly breakfasts, and other events

  • We have a great atmosphere! We are a group of friends from different backgrounds who work effectively on the same goal

  • We offer flexible working hours & the possibility to work remotely when needed

  • You will always find snacks, fruits and good coffee in our kitchen

  • Off-sites, where the tech teams from Warsaw, Berlin, Sofia, Copenhagen, and Kyiv gather together. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Apply now