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Salesforce Marketing Cloud Admin

São Paulo · CRM

Know more about SumUp

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 31 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants.

Our boldness, startup mindset, empathy and love for product foster a creative environment for our employees. We value an entrepreneurial spirit and seek to build lasting relationships among our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can help small businesses grow.

What you’ll be doing in this position

We are looking for a motivated Salesforce Marketing Cloud Analyst/Admin to continuously support and improve our Salesforce Marketing Cloud setup, processes, and communication. You will work in an international team of project managers, administrators and developers to ensure that not only Marketing Cloud but all Salesforce Clouds are working according to our global business needs. You will:

  • be responsible for supporting and building automated communication with our customers and will have a chance to learn and apply technical aspects of the Salesforce Marketing Cloud Platform to optimize processes at SumUp across different communication channels

  • automating the communication between SumUp and its customers by designing, creating and maintaining cross-channel user journeys (Email, SMS, Push, Social)

  • administrating the platform, including testing, troubleshooting and data management

  • simplifying users journeys across countries and languages to dynamically retrieve content

  • providing suggestions for marketing automation process and campaigns management;

  • working together with Marketing, Design and Product departments on different projects

  • be responsible for following best practices and ensuring business processes and communication are automated

You'll be perfect for this position if you:

  • Have at least 1+ years of working experience with Marketing Automation - experience with Salesforce Marketing Cloud is a big plus!

  • You have strong analytical and problem-solving skills

  • You have a solid background in working with cross-functional teams

  • You have a university degree or similar qualifications

  • Enjoy documenting processes and preparing user guidelines - having experience working with JIRA/Confluence platforms is a bonus!

  • You are fluent in Portuguese and English. Nice to have: Spanish - you'll be part of a truly global company

  • Are looking for a job in a fast-paced company who is living global hypergrowth

  • Enjoys complex work environments where there are room and autonomy to create

The following requirements are a big plus for us:

  • Salesforce Marketing Cloud Certifications

  • Experience in other Salesforce Clouds and systems (Service Cloud, Sales Cloud, Community Cloud), or integrated services (Web Services, Call Centers)

Why work with us - we offer:

  • Empowerment to do great things and the opportunity to leave your mark in a high-growth organization

  • An amazing team and work environment, that works with passion and purpose to achieve incredible results

  • Nice flexible working hours - you make your own schedule and have freedom to align with the team if you want to work from home

  • Benefits: transport voucher or parking space, meal voucher, Gympass, healthcare insurance (dental optional), life insurance

  • Convenient location in the heart of Pinheiros (São Paulo), close to the central station and main avenues

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by Company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.