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Senior CRM Life Cycle Analyst

São Paulo · Marketing

We believe in the everyday hero.

Those who have the courage to follow their passion and the strength and determination to realize their dreams. We believe that anyone should be able to start their own business. We provide small businesses with powerful, easy-to-use card readers and awesome customer support, so merchants can run their business and engage with their customers. We do so with genuine care for our merchants and love for our products. By taking the hassle out of getting paid, we enable small business owners to focus on what they love to do.

We are 1,200+ SumUpers around the globe, 650+ in Brazil only, and we are here to empower small merchants and help them thrive.

Know more about our CRM team:

The CRM area is specialized in empathy with our customers. It's relentless in analyzing data, studying behaviors, understanding the marketplace and turning all insights into CRM campaigns that change the lives of our stakeholders and impact our business metrics.

As our CRM Life Cycle Analyst, you will:

  • Map our stakeholders' journey to identify opportunities for improvement with CRM, Products and Marketing strategies.

  • Develop campaign strategies mixing data insights, research, benchmarking and competitive analysis.

  • Measure the results and effectiveness of campaigns.

  • Interface with tech areas to ensure the development of Salesforce features that meet business needs.

  • Do Project management.

You'll be great fit for this position if:

  • You have a strong understanding of channels and communication (SMS, in-app push, email)

  • You are comfortable with CRM metrics.

  • You are a heavy user of Excel.

  • You have a structured approach to ambiguity and strong analytical skills

  • You enjoy doing A / B test.

  • You are fluent in English - you'll be part of a truly global organization!

  • It will be a plus if you have familiarity with SQL, Marketing Cloud and Tableau.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by Company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.