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Salesforce Administrator

São Paulo · CRM

We believe in the everyday hero. Those who have the courage to follow their passion, those who have the strength and determination to realize their dreams.

We believe that anyone should be able to start their own business. We provide small businesses with powerful, easy-to-use card readers and awesome customer support, so merchants can run their business and engage with their customers. We do so with genuine care for our merchants and love for our products. By taking the hassle out of getting paid, we enable small business owners to focus on what they love to do.

We are 1,300+ SumUpers around the globe, 700+ in Brazil only, and we are here to empower small merchants and help them thrive.

What you’ll be doing in this position

We are looking for a motivated Salesforce Administrator to work as an integral part of our Global CRM Team and will be working on a project basis in a multi-disciplinary team engaged in a wide range of projects.

You will work in an international team of administrators and developers to ensure that all Cloud Services (Salesforce, Marketing Cloud, Contact Centers) are working according to our global business needs. Therefore, a commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

The Salesforce Administrator will work closely with functional leaders, organizational units, and subject matter experts to identify and deploy new business processes including: Onboarding, Payments, Verification, Risk, Finance, Logistic, Sales and other business teams.

This position builds a trusting relationship with major project stakeholders and leads them to the adoption of the best solution. Specifically, this role helps guide teams to successfully deliver the Salesforce-centric project.

As our Salesforce Administrator, you will:

  • Work closely with technical team to act as the bridge between the business and IT teams

  • Serve as a system administrator for the environment with 1.200+ users

  • Coordinate the evaluation, scope and completion of new development requests.

  • Assist in training of new users, and grow the Salesforce skill set across the organization

  • Effectively act as the liaison between our users, vendors and the application development teams

  • Work independently with members of the user community to define and document development requirements

You'll be perfect for this position if you:

  • Have at least 2+ years working experience as a Salesforce Administrator or Consultant - you should know your stuff :)

  • Have excellent project management skills and a positive attitude

  • Have experience in business analysis, requirements gathering and process mapping & optimization

  • Have experience in end-user training

  • Creates clear, concise and complete functional specifications & required documents detailing systems requirements and distinctly define project scope

  • Have track record advising and supporting companies on how to get to the next level using Salesforce

  • Good problem-solving skills and ability to give optimal solutions

  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

  • Exhibits high energy and drive, brings enthusiasm and the ability to engage with people at multiple levels on projects and meetings

  • Continuously follow Salesforce releases, identify new features and improvements, and advice on or lead the implementation

  • Have previous experience working in a SCRUM or agile environment

  • Communicates with clarity and impact (Portuguese and English), understanding how the message has been received

  • Are looking for a job in a fast-paced company who is living global hypergrowth

  • Enjoys complex work environments where there is room and autonomy to create

The following requirements are a big plus for us:

  • Experience in other Salesforce features and systems (Service Cloud, Community Cloud, Marketing Cloud), or integrated services (Web Services, Call Centers)

  • Worked on different projects on different business models

  • Certifications as a Admin and App Builder, or other Certifications - big plus!

Why you should join us

  • Be part of a company that lives and breathes to empower small merchants around the world

  • Be part of a truly global team and work with people from different parts of the world as you deliver your projects

  • Have full autonomy (for real!) to propose, lead and implement changes that will up our game

  • Work in flexible hours - you make your own schedule and have the freedom to align with the team if you want to work remotely or take a few days off

  • Work in the coolest office around, in the heart of Pinheiros (São Paulo), close to the central station and main avenues

  • Have access to our all perks and benefits: healthcare for employees 100% paid by the company, dental assistance, private pension program, variable compensation, transport voucher or parking space at the office building, meal/food voucher, Gympass, life insurance, barbershop and nail polish at the office, massage sessions, monthly parties at the office!

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by Company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.