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Engineering Manager - Merchant Contact Experience

Berlin · Engineering

As an Engineering Manager - Merchant Contact Experience you'll work with members of multiple small cross-functional teams to help the squads as a whole and team members as professionals to excel and advance in their personal development, through team and personal coaching. You will work as a partner to our Agile Coaches to drive systemic change with a strong focus on KPIs and metrics. You'll collaborate with your peers in product, design, and operations to get the big picture and use it to inspire your team and support their professional growth.

What you’ll do

  • Support the team in learning and development by using career development tools, identifying learning needs and encouraging the team for development

  • Hold your team members accountable and create a strong two-way feedback loop

  • Develop a strong understanding of the technical challenges your team members face through pair programming and code reviews

  • Engage and improve our engineering culture by driving team-strengthening activities, such as offsites, hackathons, cross-team projects and knowledge-sharing sessions

  • Participate in hiring and onboarding of engineers by taking care of headcount planning, defining needed skills, interviewing, preparing onboarding plan for new hires, follow-up on learning and integration

You’ll be great for this role if

  • You understand the importance of cross-functional team spirit vs. traditional expert-based organisations

  • You have a proven track record in building high-performing teams

  • You have a solid computer science background and software engineering management

  • You’re self-motivated and proactive, with great English communication skills

Why you should join SumUp

  • We work in flat hierarchies, so every SumUpper has an opportunity to make an impact

  • You’ll work as part of a diverse, international team

  • SumUp was recognised as Europe’s fastest-growing company by Inc. magazine in 2018, and as one of Deloitte’s UK Technology Fast 50 in 2019.

About SumUp

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realise their dreams.

Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America, and the United States work together to ensure that small business owners can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by Company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.