Customer Support Agent - DE speaker - on-site

Customer Support Agent - German speaker - on-site

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! 

Come and join our Security team and support our merchants with a variety of topics involving security. 

What you’ll be doing in this position:

• Proactively addressing a variety of transaction-related requests from our merchants while adhering to security rules and procedures

• Acting as a backup to our internal Risk and Fraud Team by contacting merchants and verifying documents based on risk assessments

• Monitoring merchant behavior in compliance with AML and internal T&Cs rules

• Utilizing decision-making abilities for transaction fee reduction requests

• Providing support to German and English-speaking customers through various communication channels, via phone, chat or email

You’ll be great for this position if you have:

• Multi-tasking skills

• Excellent verbal and written communication (German and English)

• Problem solving attitude

• Experience with CRM systems

• Demonstrated ability to work in team and also independently

Why you should join SumUp:

• Restaurant tickets 

• Health insurance 

• Public transport subside 

• 2000 EUR Learning & Development budget

• Free drinks, fruits, cereals and nuts for everyone

• Fun: regular breakfasts, cocktail parties, team events, yoga and a kicker table

This job is on-site.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.