We're looking for a dynamic and strategic People Partner to join our team in Barcelona, supporting our vital Customer Support team. In this role, you'll be a key advisor to CS leadership and teams, providing daily guidance on employee relations, talent management, and performance development. You'll play a crucial role in driving engagement initiatives, facilitating conflict resolution, and ensuring HR processes are aligned with the unique needs of our Customer Support teams.
The People Team
As part of the global people team, you have a community of fellow People Partners, focused on building one of the best companies to work for in the world. Our mission starts with Talent Acquisition, a team that aims to attract the right talent and ensure candidates have an amazing experience while selecting SumUp as their next employer. When candidates become SumUppers our Employee Experience team makes sure they have an engaging work environment where they feel comfortable to experiment and innovate. Alongside our People Development team, they guide SumUpers through their learning journey, allowing them to unlock their full potential.
What you’ll do:
Strategic Partnership: Serve as a trusted advisor to Customer Support leadership, aligning people strategies with business goals
Employee Relations: Navigate complex employee situations with discretion and expertise, ensuring compliance with EU labor law and SumUp policies
Talent Management & Performance Development: Partner with leadership to continuously define optimal team structures and performance management practices
Engagement & Culture: Drive initiatives to enhance team engagement and foster a positive, inclusive culture within the high-volume contact center environment.
Change Management: Support the communication and implementation of strategic business changes, ensuring smooth transitions.
Coaching and Development: Coach and develop the CS Leadership to drive engagement and reduce people issues.
You’ll be great for this role if:
Seasoned HR Professional: A proven track record of 4+ years as a People Partner or in a similar HR business partner capacity
Expert in Talent and Employment Law: Demonstrable expertise in talent and performance management, coupled with a solid grasp of employment law across Europe
Exceptional Communicator and Relationship Builder: Possesses outstanding people and communication skills, characterized by transparency and directness
Skilled Coach and Mentor: Exhibit strong coaching abilities to guide and develop leadership
Why you should join SumUp
Opportunity to work with a truly global, multicultural team (we are 3000+ people from 93 countries, spread across 4 continents).
Learning & development budget for attending conferences and external training
Competitive salary package and virtual stock option programme
Office relaxation activities such as yoga and massages and regular brunches, football events and office parties
23 days paid vacation days
Additional health insurance and Multisport card
Restaurant ticket
Break4me - 1 month paid leave after 3 years of service
About SumUp
We believe in the everyday hero.
Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.