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Intern Junior Customer Success

Barcelona, Spain · Operations

In SumUp, we are creating the world’s most complete Point of Sale, for all merchants in all businesses. We take care of the details so that merchants can focus on what they do best. We help merchants better connect to their business, to their customers, and to each other. 

SumUp Caja is more than just a cash register - it offers an innovative ecosystem where over 200 people in Paris, Berlin, London, Barcelona, Milan and Amsterdam are working hard to go as far as possible and become the European leader in our market.

Missions:

  • Manage the on-boarding of new customers on a daily basis

  • Support customers in their use of the application by providing solutions in collaboration with the support department

  • Participate in setting up customer accounts

  • Contribute to product improvement by providing customer feedback

  • Develop tools for sharing information internally and implement tools to improve customer feedback (calls, emails, sms, etc.)

  • Develop our client portfolio

  • Improve and sustain business growth

  • Use data collection and analysis to improve the customer experience

  • Train customer support representatives

  • Implement specific strategies for both sales and customer service

Required skills:

  • Statistical analysis,

  • Mastery of communication and sales tools

  • Mastery of office automation tools

  • CRMs

  • E-procurement

  • Strong taste for digital and new technologies

  • Versatility

  • Knowledge of the fields of marketing, project management, sales, budget management, commercial law, management and steering of customer relations/claims

  • Fluent in English and Spanish

  • Catalan would be a plus 

  • Empathy

  • Pedagogy

  • Teamwork

  • Good communication skills, diplomacy, commercially astute

  • Versatile and very organized

  • Disponer de un título universitario o de formación profesional de grado medio o superior.

  • Que no hayan transcurrido más de cinco años desde la terminación de los estudios

Why you should join us!

  • A fast-growing environment

  • Full-training

  • Cool offices (near the beach) !

  • Monthly information sessions : Beer Fridays..

  • An amazing multicultural team

  • Extra benefits: Ticket restaurant + Transportation

Meet us!

  • 1ª Llamada telefónica con HR 

  • 2ª Entrevista Presencial en la oficina (45min.) ó vía Google meet (30min.), según disponibilidad, con el CSM Lead 

  • 3ª Entrevista vía Google meet (30min.) con la Head of CSM FR, SP & IT 

  • 4ª y última entrevista vía Google meet (30min.) con el Country Manager and/or co-founder

Employment Type: Full-Time indefinite contract with a 4 month's trial period

Start date: ASAP

Timetable: Monday to Friday from 9h00-9h30 to 18h00-18h30