In SumUp, we are creating the world’s most complete Point of Sale, for all merchants in all businesses. We take care of the details so that merchants can focus on what they do best. We help merchants better connect to their business, to their customers, and to each other.
SumUp Caja is more than just a cash register - it offers an innovative ecosystem where over 200 people in Paris, Berlin, London, Barcelona, Milan and Amsterdam are working hard to go as far as possible and become the European leader in our market.
Manage the on-boarding of new customers on a daily basis
Support customers in their use of the application by providing solutions in collaboration with the support department
Participate in setting up customer accounts
Contribute to product improvement by providing customer feedback
Develop tools for sharing information internally and implement tools to improve customer feedback (calls, emails, sms, etc.)
Develop our client portfolio
Improve and sustain business growth
Use data collection and analysis to improve the customer experience
Train customer support representatives
Implement specific strategies for both sales and customer service
Mastery of communication and sales tools
Mastery of office automation tools
Strong taste for digital and new technologies
Knowledge of the fields of marketing, project management, sales, budget management, commercial law, management and steering of customer relations/claims
Fluent in English and Spanish
Catalan would be a plus
Good communication skills, diplomacy, commercially astute
Versatile and very organized
Disponer de un título universitario o de formación profesional de grado medio o superior.
Que no hayan transcurrido más de cinco años desde la terminación de los estudios
Why you should join us!
A fast-growing environment
Cool offices (near the beach) !
Monthly information sessions : Beer Fridays..
An amazing multicultural team
Extra benefits: Ticket restaurant + Transportation
1ª Llamada telefónica con HR
2ª Entrevista Presencial en la oficina (45min.) ó vía Google meet (30min.), según disponibilidad, con el CSM Lead
3ª Entrevista vía Google meet (30min.) con la Head of CSM FR, SP & IT
4ª y última entrevista vía Google meet (30min.) con el Country Manager and/or co-founder
Employment Type: Full-Time indefinite contract with a 4 month's trial period
Start date: ASAP
Timetable: Monday to Friday from 9h00-9h30 to 18h00-18h30