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Senior Product Analyst - Merchant Success

Berlin, Germany · Analytics

The vision of the Merchant Success Tribe is to become true partners to our merchants by helping them drive their sales growth and profitability as well as deliver an effortless issue resolution and educational experience. For this to be possible, we need to better understand our merchants.

As a Senior Product Analyst, you’ll be responsible for defining, analysing and digesting quantitative data of our merchants’ behavior to produce insights that will influence the course of action and drive product decisions. Combined with your resourcefulness, strong communication and project management skills, you’ll actualise business strategy by making effective decisions in a fast-paced, tech environment.

The tribe you will be joining is currently made up of 40 members split into engineering, product, design, salesforce, data science and machine learning, who work on exciting technologies including proprietary recommendation engines, predictive systems, machine learning and NLP. The team is spread between our Berlin and São Paulo offices.

What you'll do

  • Support data-driven discussions, produce product insights and contribute to setting and reaching business objectives

  • Work closely with product managers and business stakeholders to design, advocate and analyse experiments that will prove (or refute) product hypotheses

  • Drive decisions and prioritisation by delivering effective and polished reports, dashboards and visualisations

  • Design, forecast and track key product and business metrics

  • Work closely with the user research team to bring together insights from qualitative and quantitative data

  • Improve data literacy throughout the tribe by teaching and sharing best practices

You'll be a great for this role if

  • You have 5+ years of work experience in analytics in various companies

  • You have a proven track record of driving business impact through leveraging data

  • You’ve worked in close collaboration with or embedded in product teams, offering deep insights into product opportunities, setting goals and measuring success

  • You’re experienced working with data visualisation tools like Tableau and Datastudio

  • You have strong SQL skills. Knowledge in data manipulation programming languages such as R or Python is a plus.

Why you should join SumUp

  • We get together regularly for breakfasts, team events, office parties and sports.

  • You’ll receive a budget for attending conferences and external training. 

  • We offer a corporate pension scheme, 28 days’ paid leave, free German and yoga classes, subsidised Urban Sports Club membership and other great benefits.

  • We offer visa and relocation support for you, your family and even your pets.

  • You’ll be based in the heart of Berlin, one of Europe’s leading tech hubs and most vibrant cities.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.