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Product Design Lead - eCommerce

Berlin, Germany · Design

Our team of 70+ designers and user researchers is split into three departments covering User Experience Research, Product- and Brand Design. All designers work embedded in product tribes, in market facing teams or as part of a Global Design team. We are building additional capabilities in areas including industrial design, motion design, data visualization, UX writing and design operations.

As Product Design Lead you will be working in SumUp’s eCommerce-focused team that is developing capabilities for small merchants to set up an online presence. The team’s mission is simplifying e-commerce. Whether merchants want to build their brand website, track multichannel markets or offer customers live chat support, we're there. Raising the bar for ourselves and what our customers expect of us is what we do best at SumUp eCommerce. 

We're looking for individuals who are constantly curious, innovative and brave as we work together across departments to push forward better solutions. Your responsibility will include understanding the current product suite, developing new features from onboarding to product support, and bringing customer centricity and research practices to the joint product, design and engineering organization. You will work with designers on the team, as well as collaborate closely with product and engineering to deliver product success. 

You are the expert in your specific domain, setting the standard for design excellence. In addition to your role within the eCommerce team, you will be part of the SumUp Design community, coordinating on related design activities, and driving the adoption of the experience strategy into the eCommerce offering. 

It is expected that you are tracking product and experience performance across different parts of the merchant journey, working with the data analytics team to define dashboards and tracking criteria. You will marry data-based insights with qualitative insights, collaborating closely with user researchers in your tribe and at a global level.

You will mentor other designers, and foster close collaboration within and across tribes. As we put the user at the center of every decision we need a strong leader that constantly advocates and drives a human-centered design approach.

Your Profile

  • You have 10+ years of experience as a UX & UI Designer, with expertise in systems thinking and service design

  • You have experience leading a team of 3+ designers 

  • While your expertise may be in UX, you also have deep knowledge about UI and design systems, and can represent design excellence across both.

  • Your design process follows a human-centered approach and you apply both qualitative and quantitative research methodologies to validate your solutions

  • You execute across all phases of design work: define user research, establish conceptual foundation for design solutions, execute excellent UX flows and apply visual design systems, prototype using a variety of tools and methods, create production ready designs, participate or conduct usability testing and support multi-disciplinary teams during implementation. 

  • You lead key initiatives for your tribe and across tribes as needed

  • You collaborate with engineering and business intelligence to solve complex experiences through smart, personalized technology that supports intelligent front end experiences

  • You are deeply engaged with the design chapter and peers to gather and provide feedback and optimize the end-2-end merchant journey

  • You have proven record of  leading, defining and maintaining product design strategy and design systems

  • Your excellent presentation and stakeholder management skills will help you communicate the value of design and design rational across the whole company

  • You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities

  • BA or MS in Design or related fields, or complementary studies with deep work experience in product design


  • Be part of a welcoming and international community of 1700 people from over 50 nationalities across 12 global offices. We get together regularly for breakfast, brunches, cocktail nights and office parties

  • Visa and relocation support for a smooth transition to living and working in Berlin

  • Budget for attending conferences and advancing your career. We encourage you to speak at conferences and give talks!

  • BVG Corporate Ticket

  • Regular knowledge sharing and discussion session for the whole design team

  • Football, Bouldering & Running teams

  • SumUp Corporate Pension Scheme

  • Free German classes & Yoga classes

  • All the startup swag you expect: kicker table, unlimited drinks & fruits

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.