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Director of Engineering - Merchant Success

Berlin, Germany · Engineering

The vision of the Merchant Success Tribe is to become true partners to our merchants by helping them drive their business growth and deliver an effortless issue resolution and educational experience. 

As the Director of Engineering, you’ll be instrumental in delivering beautifully crafted technical solutions that enable merchants to effortlessly use our various products. You’ll understand the needs of merchants and collaborate with our Product, Design, Salesforce and Data teams as the technical leader and architect of the tribe. The team is spread between our Berlin and São Paulo offices.

What you’ll do

  • Set standards for excellence in technical delivery, including data pipelines, applications, with development best practices to ensure the team produces high quality, well-architected and supportable code

  • Ensure a healthy balance between features and technical debt

  • Collaborate with stakeholders to plan, execute, and deliver product features, keeping in mind long-term maintainability

  • Lead, coach, unblock and technically mentor team members, while taking ownership of hiring and attracting talent to grow the engineering team

  • Be an advocate for your team throughout SumUp, looking for opportunities to leverage expertise and contribute to the tech community for alignment and efficiency

You’ll be great for this role if

  • You have 5+ years' experience as a direct manager of teams in a technical role, with 3+ years spent managing team leads or other managers.

  • You have experience with strategic planning ideally across DevOps, Operations, and Product.

  • You demonstrate critical thinking and creative problem solving skills.

  • You’re a leader with strong software development experience, capable of working hands-on directly alongside your team.

  • You have strong written and verbal English communication skills, and are confident engaging with an experienced audience including C-level executives.

  • You’re able to work in a fast-paced environment with teams distributed across various locations.

Why you should join SumUp

  • We’re a truly global team of 2000+ people from 60+ countries, spread across 3 continents.

  • You’ll receive a budget for attending conferences and external training. 

  • You’ll attend a weekly Lunch and Learn session, where the local engineering team exchanges ideas over company-sponsored lunch.

  • You’ll attend annual hackathons with the engineering teams from Berlin, Cologne, Sofia and São Paulo. 

  • We offer a corporate pension scheme, 28 days’ paid leave, free German and yoga classes, subsidised Urban Sports Club membership and other great benefits.

About SumUp

We believe in the everyday hero. 

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.