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Engineering Manager - Merchant Success

Berlin, Germany · Engineering

As SumUp’s ecosystem continues to grow, so does the amount of knowledge that both new and existing merchants need to acquire in order to effectively use the various products on offer. Similarly, they are more likely to face a wider range of challenges that vary in complexity, the more features within the ecosystem they use. Therefore, our vision is to ensure that our merchants only ever contact customer support for truly complex cases that cannot be solved using technology alone. 

As an Engineering Manager, you’ll lead engineers in a cross functional team that focuses on building solutions that enable SumUp’s merchants to proactively resolve issues before they are noticed, provide them with the required information when they need it as well as creating effective and comprehensive self services. You’ll understand the needs of our merchants and collaborate with our Agile Coach, Product, Design, Salesforce and Data teams as the technical lead of the tribe in Latin America.You will be joining a truly customer centric and vibrant team based in both Berlin and São Paulo. Sounds interesting? We are interested in meeting you too!

What you’ll do

  • Support the team in learning and development by using career development tools, identifying learning needs, as well as mentoring and coaching. 

  • Hold your team members accountable and create a strong two-way feedback loop.

  • Develop a strong understanding of the technical challenges your team members face through pair programming and code reviews.

  • Engage and improve our engineering culture by driving team-strengthening activities, such as offsites, hackathons, cross-team projects and knowledge-sharing sessions

  • Participate in hiring and onboarding of engineers by taking care of headcount planning, defining needed skills, interviewing, preparing onboarding plan for new hires, follow-up on learning and integration within the team

You’ll be great for this role if

  • You understand the importance of cross-functional team spirit vs. traditional expert-based organisations.

  • You have a proven track record in building high-performing teams.

  • You have a solid computer science background and software engineering management.

  • You’re self-motivated and proactive.

These skills will help you succeed in this role, but please consider applying even if you don't meet all the requirements.

Why you should join SumUp

  • Be part of a welcoming and international community of 3000+ people from over 50 nationalities across 12 global offices. We get together regularly for breakfast, brunches, cocktail nights and office parties.

  • Visa and relocation support for a smooth transition to living and working in Berlin.

  • Budget for attending conferences and advancing your career. We encourage you to speak at conferences and give talks!

  • We offer a corporate pension scheme, 28 days’ paid leave, subsidised Urban Sports Club membership, BVG (Berlin public transport) Corporate ticket and other great benefits.