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Director Performance and CRM

Berlin, Germany · Growth

The Growth Team at SumUp is at the core of our mission to empower small businesses all over the world. As Director Performance and CRM, you’ll play a key role in the growth of SumUp within Europe as well as the establishment of SumUp as the first ever global card acceptance brand.

What you’ll do

  • Lead a team of channel experts and control marketing and lifecycle management campaigns as well as budgets across all online channels,

  • Collaborate with Country Managers to develop our performance marketing strategy that aligns with the overall business goals

  • Drive our Customer Relationship Management and Lifecycle Management strategy to accelerate growth using our existing merchant base

  • Identify new growth opportunities and turn them into actions

  • Identify and share trends as well as insights with stakeholders and with the entire company 

  • Work with the Country Managers, Brand, PR & comms and Email Marketing teams to create consistent consumer communications across all channels

You’ll be a great fit for this position if;

  • You have 10+ years experience working in performance-based marketing and significant experience leading diverse teams.

  • You have experience working on CRM and activation/churn prevention.

  • You have a truly data-driven and analytical mindset.

  • You have firm experience with automation and smart tools in the online marketing space.

  • You have excellent working knowledge of web analytics tools (e.g Google Analytics) and the ability to analyze data from multiple sources.

  • You are self-motivated, proactive, resilient, pragmatic and have a can-do attitude.

  • You are able to adapt to a fast-paced environment, dealing with ambiguity and prioritizing your deliveries according to the business needs.

Why you should join SumUp

  • We’re a truly global team of 2000+ people from 60+ countries, spread across 3 continents.

  • We get together regularly for breakfasts, team events, office parties and sports.

  • You’ll receive a budget for attending conferences and external training. 

  • We offer a corporate pension scheme, 28 days’ paid leave, free German and yoga classes, subsidised Urban Sports Club membership and other great benefits.

  • We offer visa and relocation support for you, your family and even your pets.

  • You’ll be based in the heart of Berlin, one of Europe’s leading tech hubs and most vibrant cities.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.