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Front Desk Manager

Berlin, Germany · Office Management

SumUp

Our passion at SumUp is championing small businesses. We believe in creating technology that is flexible, affordable, and easy to use.  Every day millions of people around the world dream of starting their own businesses. We strive to help them to do this. Our long-term ambition is to enable businesses to close the loop to their consumers through beautiful and fair financial services. 

Our Front Desk Officer is the first face our guests see and the one who makes the first impression. Our Front Desk Officer is a crucial factor in the success of making our guests feel comfortable and our employees well cared for. You intrinsically understand the importance of first impressions? Guest management is your thing? Let’s see what we can achieve together.

You will be in charge of welcoming people. Whether it’s for an interview, for the day, or our new joiners at the beginning of their Sumup-Journey. You have a clear overview of the Office-Management processes. Everyone knows that you have all the answers and will help with your knowledge. 

What you’ll do 

You are tending to guests' complaints, questions and providing exceptional customer service, providing all necessary info, and making them feel at home. Whilst maintaining our front desk and the office with supplies and equipment. You are in charge of all front desk activities including bookings, appointments, phone calls, and emails. Of course as part of Office Management you also perform administrative duties such as filing and updating records, among others, as needed.

Most importantly though you anticipate and handle any guest requests and satisfy their needs within acceptable guidelines as well as liaise with Candidate Experience and Onboarding teams.

You’ll be great for this role 

  • Empathic and reliable with an ability to understand to translate between different perspectives and with sound judgment.

  • You are humble, yet candid, comfortable exposing ideas even when contrary to what others believe in ambitious.

  • You are hands on and have a solving mindset.

  • You are experienced in a hospitality-related field ideally as front desk manager or front desk supervisor 

  • Must have strong verbal and written communication skills

  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

  • Ability to multitask, prioritize, and manage time.

Why you should join SumUp

  • We’re a global team of 2000+ people from 60+ countries, spread across 3 continents.

  • You can truly create your own path here and help us shape the future for small merchants.

  • We get together regularly for breakfasts, team events, office parties, and sports

  • You’ll receive a budget for your individual development, attending conferences and external training. 

  • We offer a corporate pension scheme, 28 days’ paid leave, free German and yoga classes subsidized Urban Sports Club membership and other great benefits.

  • Our new office is based in the center of Berlin and offers next to an amazing view over the rooftops also our own little gym

Sumup  

We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.