Our Customer Support Experts work in our Operations Customer Support team in Berlin and alongside our Onboarding team in Sofia to communicate with our newly verified merchants. You will be responsible to support them and to create the best customer experiences. In this position, you will also work in accordance with various internal policies and procedures to ensure we remain complicit with various regulations
Why SumUp? We do things differently. More than 270 enthusiastic employees from over 30 nations work in our Berlin office everyday to offer our merchants the best product and service. If you’re looking for a chance to participate and contribute your ideas, this is the right place for you. We are planning on doing something big and are looking for motivated and creative people to tackle things. If you think that’s you, we’d love to receive your application!
You take care of our french-speaking customers in a variety of communication channels, primarily by phone and email
Review and verify merchants’ registration documents
Resolve varying levels of queries in a timely and efficient manner
Identify and report any trends in merchant queries to senior staff
Follow best practices and company policies and procedures
Identify changes which can be made that will improve efficiency and customer experience
You closely work with other departments together, for example Sales.
Be equally comfortable working on your own and as part of a International team
You are ready and willing to step in when our other support teams need help
You’ll be great for this role if:
You have excellent verbal and written language skills in French. Additional English and German language skills would be considered a plus!
You love to communicate, while being easy-going and patient with our customers
You are a natural organiser and detail oriented
Good and customer-friendly service is the highest priority for you
You’re curious and persistent to solve issues
You will be happy to support other teams and customers when necessary
Why you should join SumUp
Family environment, flat hierarchies, small teams, regulated working hours
An international and dynamic team with rapid decision making processes
Opportunities to further develop within the company
Free drinks, fruits, cereals and nuts for everyone
Fun: regular breakfasts, team events, yoga, gym room in our office and a kicker table
We are the leading mobile point-of-sale (mPOS) company in Europe. We started out and built our payment service from scratch to shake up the industry and wake up the entrepreneur within anyone. We created a unique device that with the smartphone that’s in your pocket, allows small merchants to accept card payments anywhere. From our paperless onboarding to taking the first payment, we make it easy. Traditional offerings leave out small businesses, we don’t. We are open and honest about our pricing and have no hidden fees. Our company enjoys impressive global reach and has since expanded into 31 countries (including Germany, United Kingdom and Brazil) with more than 2000 employees worldwide.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.