We're looking for a passionate customer support specialist to join our team in Berlin. At the moment we are mainly working from home and even after the pandemic we will make sure to meet your needs regarding the location you will be working from.
Interact with our French-speaking customers via chat, email & telephone
Help our customers who mainly are from France to understand and use the software
Be the voice of our customers when working with internal stakeholders in marketing and product development
You´ll be working 5- 6 hours a day
You like to help customers, both in writing and on the phone
You are curious, solution-oriented and interested in learning new processes
You enjoy working as part of a team, while taking on responsibilities from the get-go
You speak and write French on a native-Speaker level, including excellent grammar skills
You can communicate comfortably in English
Additional language skills (German, Spanish, Danish, Italian, Dutch) are a plus
You'll work on exciting tasks in a fast-growing company.
We promote flat hierarchies and efficient decision-making processes.
You won't have to work on weekends, as your working hours will be from Monday to Friday, 9 am to 5 pm.
You’ll be part of an international, highly motivated team.
Opportunities to further develop within the company
Our office has a strong sense of community; we get together regularly for breakfast, cocktail nights, sports and team events.
Great benefits: a corporate pension plan, BVG discounts, a training budget, Urban Sports Club partnership, yoga classes, 28 days of vacation, regular subsidised meals and more.
About Sumup Factures
We exist for the brave individuals, from small businesses to freelancers, who strive to make their business vision a reality. As a professional invoicing and accounting software, SumUp Factures runs on 2 rules: make your customer happy and trust your colleagues to make the best decision. Open and innovative, we strive to consistently bring our customers the best.
Why not give our software a spin? Just start a test account by signing up on https://sumup.fr/factures/
We believe in the everyday hero.
Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.