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French-speaking Customer Support Specialist (part time)

Berlin, Germany · Operations

We're looking for a passionate customer support specialist to join our team in Berlin. At the moment we are mainly working from home and even after the pandemic we will make sure to meet your needs regarding the location you will be working from.

What you’ll do

  • Interact with our French-speaking customers via chat, email & telephone

  • Help our customers who mainly are from France to understand and use the software

  • Be the voice of our customers when working with internal stakeholders in marketing and product development

  • You´ll be working 5- 6 hours a day

You’ll be great for this role if

  • You like to help customers, both in writing and on the phone

  • You are curious, solution-oriented and interested in learning new processes

  • You enjoy working as part of a team, while taking on responsibilities from the get-go

  • You speak and write French on a native-Speaker level, including excellent grammar skills

  • You can communicate comfortably in English

  • Additional language skills (German, Spanish, Danish, Italian, Dutch) are a plus

Why you should join SumUp

  • You'll work on exciting tasks in a fast-growing company.

  • We promote flat hierarchies and efficient decision-making processes.

  • You won't have to work on weekends, as your working hours will be from Monday to Friday, 9 am to 5 pm.

  • You’ll be part of an international, highly motivated team.

  • Opportunities to further develop within the company

  • Our office has a strong sense of community; we get together regularly for breakfast, cocktail nights, sports and team events.

  • Great benefits: a corporate pension plan, BVG discounts, a training budget, Urban Sports Club partnership, yoga classes, 28 days of vacation, regular subsidised meals and more.

About Sumup Factures

We exist for the brave individuals, from small businesses to freelancers, who strive to make their business vision a reality. As a professional invoicing and accounting software, SumUp Factures runs on 2 rules: make your customer happy and trust your colleagues to make the best decision. Open and innovative, we strive to consistently bring our customers the best. 

Why not give our software a spin? Just start a test account by signing up on https://sumup.fr/factures/

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.