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Head of Operations - Merchant Bank

London, United Kingdom · Operations

Please note this role is based in our Berlin office.

As part of our Merchant Bank Tribe, you’ll be part of the team building SumUp's own digital bank. You’ll be part of a local, autonomous, cross-functional team that can take an aspect of our product and perfect it from concept to execution.

Our mission is to help our customers utilize the Sump Bank as quickly and smoothly as possible. We’re responsible for a broad range of topics such as onboarding, KYC services, and strong customer authentication.

This role is an opportunity to make an impact and lift your career aspirations within a fast-growing, innovative, inclusive, and ethical business. As a naturally driven leader you welcome and expect outstanding performance from every member of the team. You love creative solutions and enjoy a vibrant working environment.

What you’ll do 

  • Implementation, development and improvement of banking processes within SumUp ecosystem as well as the operational readiness for new products

  • Working with various stakeholders to design processes supporting our product roadmap

  • Taking accountability of issues that occur and being proactive in searching for potential solutions to achieve the best possible outcome

  • Balancing between high level strategic topics and day to day tactical items to ensure the timely execution

  • Process flow design, implementation  & constant  improvement 

You’ll be great for this role if

  • You have worked in a scale up environment

  •  You have a strong Understanding of the banking Ops domain /Tools & Processes (Cards, Banking, AML, Risk&Fraud, Credit, Logistics, regulatory as well as Card & Scheme compliance, etc).

  • You enjoy implementing, optimising complex processes and presenting them back to the tribe leaders with a huge focus on delivering the business operations strategy 

  • You take a pragmatic & number driven decision making with a focus on our founder's mentality value 

  • You are a problem solving champion 

Why you should join SumUp? 

  • We’re a truly global team of 2000+ people from 60+ countries, spread across 3 continents.

  • You'll have the opportunity to make an impact as we work in flat hierarchies

  • You’ll be based in the heart of Berlin, one of Europe’s leading tech hubs and most vibrant cities.

  • Our office has a strong sense of community; we get together regularly for brunches, cocktail nights, sports, and yoga

  • You’ll receive a budget for attending conferences and external training

  • We offer a corporate pension scheme, 28 days’ paid leave, free German and yoga classes, subsidised Urban Sports Club membership and other great benefits

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

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