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Senior Facilitator & Development Specialist

Berlin, Germany · People

Sr. Facilitator & Development Specialist

At SumUp, our vision is to be a global leader in the FinTech industry and build a world where small businesses can be successful doing what they love. To get there, we’re putting together a team that is passionate about what they do, committed to one another and to our merchants.

As a Senior Trainer and Development Specialist, you’ll join the People Team of Europe which supports a growing population of 1100 SumUppers across 11 countries. You’ll be instrumental in enabling the growth of SumUp across the globe. 

You’ll focus on equipping SumUppers with the right skills by identifying different populations' needs as well as those for the broader organisation, and curating and building programs and interventions to improve the effectiveness and unlock potential. 

What you’ll do

  • Identify training and development needs within the organisation through job analysis, surveys and regular conversations with People Partners and business leaders

  • Work with the People Partners (HRBPs) and different areas of the business in  Europe to ensure we equip the organisation with the right skills at the right moment

  • Design, deliver and expand training and development programs based on the needs of the organisation and the individuals

  • Produce training materials for classroom and evaluate training and development programs 

  • Offer support and coaching to your fellow People Development team members and be a true advisor to the organisation for their learning and development needs

  • In a second moment you will potentially build your own team of facilitators

  • Engage and collaborate with External Vendor for ad hoc solutions in collaboration with the L&D Lead

 You will be great for this role if

  • You have a proven work experience as a facilitator: 5+ years with a track record in designing and executing successful training programs (assess needs, plan, develop, delivering, coordinate, monitor and evaluate) for different target audiences.

  • You have familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, workshops, simulations etc.). 

  • You’re able to deal with ambiguity and changing priorities.

  • You have great interpersonal communication skills with the ability to implement pragmatic solutions tailored to meet specific business needs. 

  • You have worked with external vendors to collaborate on projects and are comfortable negotiating and representing SumUp’s interests and needs with them.

  • You have an agile approach and enjoy working in hierarchy-free, cross-functional teams.

  • You’re passionate about continuous feedback and learning.

  • You’re comfortable with falling fast, learning from that failure, and sharing that learning with others.

  • You have experience managing a small team of experts (this is not essential, but would be considered a plus). 

Why you should work at SumUp

  • We’re a truly global team of 2000+ people from 60+ countries, spread across 3 continents.

  • We get together regularly for breakfasts, team events, office parties and sports (as much as the current situation permits - if we can’t see each other in person, why try to create some virtual quality time)

  • You’ll receive a learning budget for attending conferences and external training. 

  • We offer a corporate pension scheme, 28 days’ paid leave, free German and yoga classes, subsidised Urban Sports Club membership and other great benefits.

  • We offer visa and relocation support for you, your family and even your pets.

  • You’ll be based in the heart of Berlin, one of Europe’s leading tech hubs and most vibrant cities.

About SumUp 

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.