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Retail Operations Manager

Berlin, Germany · Retail

At SumUp, we’re driven to empower small businesses across the globe by simplifying their lives and helping them to succeed. Our vision is to build the first-ever global card acceptance brand, and we’re well on our way as small businesses in over 31 countries rely on SumUp to get paid. To get there, we’re putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

SumUp sells its solutions in over 3200 brick and mortar retail stores like MediaMarkt and Metro and online using ecommerce platforms like Amazon. Retail is one of SumUp's strategic acquisition channels to acquire new merchants. As the Retail Team’s Operations Manager you’ll be the backbone of our retail operations. 

What you’ll do:

  • Coordinate collaboration and alignment between our Commercial Retail Team and our Hardware, Logistics and Supply Chain Team

  • Drive constant improvements of our retail operations while developing and coordinating long term optimisations of retail processes

  • Manage stock, production planning and forecasting, distribution, supplier contracts and item/SKU/certification

  • Streamline RMA and order processes

You’ll be great for this role if**:**

  • You have 8+ years of experience in retail operations, supply chain and logistics or similar and have a track record in project management.

  • You have excellent English communication skills, additional languages are a plus. 

  • You're self-driven and excited about designing new processes and optimising existing ones.

  • Your amazing people skills can build bridges between departments for effective collaboration. 

  • You have experience working in a dynamic and collaborative work environment. 

  • You're quick to learn, can adapt to change and thrive in high-pressure situations.

Why you should join SumUp

  • Our agile working structure means that you truly can have a lasting impact.

  • You'll work with an amazing team driven by passion and purpose.

  • We’re a truly global team of 2000+ people from 60+ countries, spread across 3 continents.

  • We get together regularly for breakfasts, team events, office parties and sports.

  • You’ll receive a budget for attending conferences and external training. 

  • We offer a corporate pension scheme, 28 days paid leave, free German and yoga classes, subsidised Urban Sports Club membership and other great benefits.

  • We offer visa and relocation support for you, your family and even your pets.

  • You’ll be based in the heart of Berlin, one of Europe’s leading tech hubs and most vibrant cities.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.