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Senior Technical Implementation Manager

Berlin · Sales & Partnerships

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 31 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

Our boldness, startup mindset, empathy, and love for products foster a creative environment for our employees. We value an entrepreneurial spirit and seek to build lasting relationships among our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can help small businesses grow. 

The Senior Technical Implementation role will sit in our Berlin office and report to the Head of Sales & Partnerships to play a key role in contributing to our ambitious goals to build a scalable Sales Organisation across all of SumUp’s operating countries. The Technical Implementation team drives SumUp for Developers (, our SDK & API product suite available globally to SumUp partners and merchants to integrate.  Having a strong Information Technology background, attention to detail and a love of mobile development, along with the ability to work independently and execute is key to success in the role. You will be expected to engage on a daily basis with external developers and support them throughout the stages of the implementation process. 

What you’ll be doing in this position

  • You'll set the vision and build a team of tech savvy individuals to manage daily technical troubleshooting tasks, including use case validation and pre-sales in collaboration with our Sales Team;

  • You'll create and manage processes to support the increasing QA needs of an expanding integrated partner portfolio;

  • You'll consume data, reports and supply feedback to help manage the team’s integrated partners’ performance, assess processes and take action!

Your profile

  • You have a minimum of 5-8 years of work experience working in Tech Support, Sales Engineering and/or Tech Operations;

  • You are self-driven, proactive, detail-driven, pragmatic and have a can-do attitude.

  • Experience with technical documentation and mobile development is preferred;

  • You have excellent presentation and language skills (verbally and written) in English. Fluency in additional European languages is considered a plus English - you'll be part of a truly global company!

  • You must be willing to be located in Berlin full-time with occasional travel.  

Why SumUp?

  • Flat hierarchies and the opportunity to have an impact, irrespective of your job description.

  • Convenient location in the heart of Alexanderplatz.

  • Our office has a strong sense of community; we get together regularly for breakfasts, brunches, soccer, German and yoga lessons.

  • Our team comes from 40 different countries building a fun, international environment.

  • Discounted membership to Urban Sports Club

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by Company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.