As a POS Account Manager for the DACH region, you’ll become of SumUp’s first internal startup: the Point of Sale team. We’re growing an entirely separate software-as-a-service (SaaS) business around a Point of Sale Register product for our European markets. You’ll join an interdisciplinary team solving problems around the topics of lead generation, sales, operations, logistics, customer experience and marketing – with the aim of making this enterprise thrive.
What you’ll do
Get in touch with existing customers in the DACH region - develop and maintain long-term relationships with the SumUp POS merchants
Help existing accounts grow their business, offer product insights and helpful guidance
Retain customers and become their preferred point of contact by putting the customer first and by being friendly, caring and proactive
Liaise with our Sales, Support and Operations teams to offer first-class customer experience
Ensure that clients receive requested services in a swift and timely manner
Search for opportunities to improve the customer experience and drive initiatives to optimise our internal processes
You’ll be great for this position if
You’re fluent in both German and English - verbal and written.
You’re empathetic and can develop nourishing relationships with customers and team members.
You’re an active listener and you intuitively identify your customer’s needs.
You’re tech-savvy and eager to learn about our dynamic industry.
You’re excited to play a key role in achieving team goals.
Why you should join SumUp
We’re a truly global team of 2000+ people from 60+ countries, spread across 3 continents.
We get together regularly for breakfasts, team events, office parties and sports (as much as the current situation permits - if we can’t see each other in person, why try to create some virtual quality time)
You’ll receive a learning budget for attending conferences and external training.
We offer a corporate pension scheme, 28 days’ paid leave, free German and yoga classes, subsidised Urban Sports Club membership and other great benefits.
We offer visa and relocation support for you, your family and even your pets.
You’ll be based in the heart of Berlin, one of Europe’s leading tech hubs and most vibrant cities.
We believe in the everyday hero.
Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.