Salesforce Administrator USA
At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand. We are well on our way as small businesses in over 31 countries around the world rely on SumUp to get paid. To help us get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to everyone!
Your impact at SumUp
Joining our US team will be exciting for you if you enjoy helping merchants focus on what they do best. The role of a Salesforce Administrator is to improve the data integrity of our SFDC instance while playing a critical role in helping our global FinTech start-up to scale effectively in the US. Your impact is the design and implementation of the ongoing updates and enhancements of the SFDC solution, including Sales Cloud, Service Cloud.
The Salesforce Administrator will work closely with functional leaders, organizational units, and subject matter experts to identify and deploy new business processes including: Onboarding, Payments, Verification, Risk, Finance, Logistic, Sales and other business teams in the US. This position builds a trusting relationship with major project stakeholders and leads them to the adoption of the best solution. Specifically, this role helps guide teams to successfully deliver the Salesforce-centric project.
Your role and responsibilities
You will manage the ongoing improvement and continuous support of our US Salesforce (SFDC) instance, as well as systems that are closely integrated with Salesforce.com
You will significantly contribute to overall Salesforce design, roadmap, project management, and business requirements
You will drive Salesforce platform management tasks such as building and maintaining reports, fields, page layouts, dashboards as well as other functions
You will work closely with sales, risk & anti-fraud, customer experience, and marketing leadership to establish, document and implement various CRM-related processes as well as own KPI reporting and dashboards
You will develop and manage profiles and hierarchies data quality and migration
You will automate lead provisioning and distribution in Salesforce.com
You will provide and develop ad-hoc and ongoing reporting to business leaders
You will provide SFDC technical support and training
What we are looking for?
Minimum 2 years’ experience as SFDC Administrator working with Sales, Channel and Marketing functional areas
Certifications as a Salesforce.com Admin and App Builder, or other Salesforce.com Certifications - big plus!
Business Analysis experience in a high-tech (preferable software) company is desired
A Bachelor’s degree is preferred, or relevant experience will be considered
Strong analytical, and conceptual skills
Excellent verbal and written communication skills
Why work for SumUp?
Be part of a welcoming community of more than 2,000 people from over 52 nationalities
Startup environment and small, cross-functional teams
50% employer-paid Medical, Dental, Vision Insurance and company-paid life insurance
FSA & 401K Retirement Plan (up to 3.5% employer matching when you elect to contribute up to 6%)
Paid vacation, sick days, and holidays immediately available upon hire
Ongoing access to professional development tools, job training, and industry conferences
Free on-site refreshments, snacks (fruits, cereals, nuts, etc.), and team meals
Fun company outings, team events, birthday lunches, yoga, happy hours, hikes, etc.
We're looking forward to meeting our next teammate! You can also choose whether to include a CV, your LinkedIn profile, a link to your github, tech blog, or portfolio – whatever you think will give us your complete picture.
You do not need to match every listed expectation to apply for this position. Here at SumUp, we believe that diverse perspectives foster innovation, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by Company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.