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US Chargeback Specialist

Boulder, United States · Risk & Fraud

US Disputes/Chargeback specialist

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand. We are well on our way as small businesses in over 31 countries around the world rely on SumUp to get paid. To help us get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to everyone!

Your impact at SumUp

Joining our US team will be exciting for you, if you enjoy helping merchants focus on what they do best. The role of a Disputes/Chargeback specialist is to handle all dispute-related claimsand manage all chargeback prevention processes and chargeback management improvement plans. We are building the future of the payment world, are you interested to be part of it? 

What you will be doing as our Disputes/Chargeback specialist:

  • Handle all dispute-related claims

  • Ensure communication is delivered in a timely manner to the merchants, and clear expectations are established to ensure merchant’s satisfaction

  • Gather necessary information/documentation formally or informally to successfully represent the disputes

  • Contact third party processors for issuing / acquiring related claims

  • Execute chargeback prevention processes and chargeback management improvement plan

  • Has a thorough knowledge of the various card networks rules and regulations, policies and procedures

  • Get involved in all other tasks and activities of the unit and Anti-fraud Department

Your skills and responsibilities:

  • Assist in special projects and ad-hoc assignments, upon request

  • Demonstrates great organizational skills, attention to details

  • Provide excellent verbal and written communication, problem-solving skills, and the ability to make decisions based on logical reasoning

  • Ability to contribute to the team’s results, work through a fast paced and goal-oriented environment

  • Demonstrates great organizational skills, attention to details

  • Supervisory/managerial skills might be a plus

Why you should join SumUp

  • An exciting and highly motivated working environment

  • Prime office location on Pearl Street (Downtown Boulder) 

  • Health, dental, vision and life insurance

  • FSA & 401K Retirement Plans

  • Immediate PTO available upon hire

  • Startup environment and small, cross-functional teams 

  • Fun: weekly team events and SumUp US milestone celebrations 

  • Free rotating beer selection, fruits, and organic snacks

  • Free Bus Pass and discounted Gym Memberships

  • 1 Outdoor day - this is why we live in Boulder, right? 

SumUp encourages you to apply even if you don’t meet all requirements for the position.  SumUp believes in supporting candidates and employees throughout their career journey so we encourage you to apply.  SumUp is committed to a diverse, equitable and inclusive workplace.

SumUp is committed to fair and equitable compensation practices.  The salary range for this position in Boulder, CO is $55,000 to $75,000.  Compensation will be finalized by candidate’s relevant work experience, skills, certifications and geographic location.

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we're creating tools that help them run their business. With a founders mentality and a 'team-first attitude' our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful in doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by Company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.