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Senior User Researcher

Cologne, Germany · Design

Most Product Designers and Researchers work in co-located cross-functional teams, across all our offices in Berlin, Warsaw, Cologne, Copenhagen, Sofia and São Paulo. They develop solutions for our core payments product including our bespoke hardware, as well as a suite of software tools that support merchants as they grow their business. We believe in quality, in making complex business tools simple, and in using data to anticipate merchants needs as their business grows. 

We pride ourselves on our close collaboration, transparency, and  placing our merchant-base of over 1 million global business owners (36+ languages) at the heart of each and every decision we make. User research and continuous knowledge building of our merchant-base is the foundation for these decisions.

What you're going to do

As a User Researcher you would join the Consumer Tribe, committed to building products that serve both the merchant and consumer, based on deep merchant knowledge. You will help establish practices to gather knowledge about our consumers, and work with cross functional teams to convert this knowledge into actionable priorities and world class design solutions. 

Projects within the tribe currently include payment links, gift cards, QR codes, and peer to peer payments, with plans to add more features and services in the consumer realm. We are a small, close-knit team, looking to expand in the near future to accommodate our growing catalog of products. As User Researcher, you would play a vital role in understanding the needs of our customers and in making user-centric decisions.

Specific tasks will include:

  • Conduct primary research with our customers to understand the needs, motivations, gains and pains when using our products

  • Employ a range of research methods and tools to engage with customers in the office, on the road or remotely

  • Synthesise the outputs into actionable insights used by the squads to inform the direction and roadmap of the product

  • Contribute to the knowledge base around merchant insights

  • Collaborate with other researchers, designers and teams to deepen our shared understanding of merchants from SumUp’s 31 markets across Europe and the Americas

  • Represent global merchants through workshops, presentations, and reports 

Your Profile

  • You have 6+ years of user research experience

  • You have strong experience with fundamental qualitative and quantitative user research practices, and knowledge of when to employ them most effectively

  • You know how to analyze and work with business and product data tracking

  • You have knowledge of UX standards, and bring strong background in psychology, social sciences or anthropology to the practice

  • You are good at converting insights into user models or frameworks, and can lead discussions on prioritizing product and service strategies or pragmatic solutions

  • You have strong oral and written communication skills in English and ideally one other language relevant to our global reach

  • BA or MS in Psychology, Anthropology or Design with strong focus on User Research

  • Fluent in English and one additional language - German, French, Italian, Portuguese or Spanish. Any additional language is a bonus

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.