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Junior Customer Success Manager

Paris, Paris, France · Operations

In SumUp, we are creating the world’s most complete Point of Sale, for all merchants in all businesses. We take care of the details so that merchants can focus on what they do best. We help merchants better connect to their business, to their customers, and to each other. 

SumUp Caisse is more than just a cash register - it offers an innovative ecosystem where over 200 people in Paris, Berlin, London, Barcelona, Milan and Amsterdam are working hard to go as far as possible and become the European leader in our market.

Tes missions :

Au sein d'une équipe jeune et en pleine croissance, tu es responsable du bonheur de nos clients adorés. Jour après jour, tu t'occupes de l'on-boarding, de la formation et du suivi de ton propre portefeuille client. Au coeur de la start-up et en lien avec les autres équipes, tu participes à l'élaboration de nouveaux projets pour améliorer l'expérience client.

Tes 4 défis en tant que CSM :

  • Prendre le relai de la relation commerciale et développer une relation de qualité et de confiance avec tes clients

  • Accompagner le client dans l'usage de la solution et formuler des recommandations pour les évolutions produit

  • Détecter les opportunités d'upsell et assurer le renouvellement au sein de ton portefeuille client

  • Contribuer aux projets d'amélioration des process CSM

Ton profil :

  • Tu as au moins un an d'expérience client (stages inclus)

  • Problem-solver et pédagogue, tu es doué(e) pour expliquer l’inexplicable

  • Tu es doté(e) d’un humour sans failles et d’une patience sans limite qui te permettent de toujours garder ton calme et prioriser les urgences

  • Pour toi, aller vite et bien faire sont deux choses compatibles

  • Tu sais sourire au téléphone

  • Tu souhaites évoluer dans un environnement start-up et cultives un côté geek

  • Anglais is not a problem for you (español es un plus)

Why you should join SumUp

  • We’re a truly global team of 200+ people from 5+ countries.

  • Have full autonomy (for real!) to propose, lead and implement changes that will up our game.

  • You will have the freedom to drive your career, own projects and make an impact across the company.

  • An amazing team and work environment that works with passion and purpose to achieve incredible results.

  • We get together regularly for breakfasts, team events, office parties and sports.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founders mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

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