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Small Merchants Operations Manager

São Paulo, Brazil · Operations

Operations Manager (Small Merchants)

Team Description

As a Small Merchants Operations Manager, you will play a strategic role in creating our Small Merchants business. You’ll be part of the team that provides outstanding payments solutions to Brazilian businesses in order to support their growth. You’ll have a leading part in planning, establishing, and implementing new projects, processes, and paths to assure we are providing an outstanding customer experience to small businesses across Brazil. Also, be responsible for proposing indicators, monitoring, and reporting our customer support quality and merchants’ satisfaction, which allows us to keep investing and growth 3x in a scalable manner.The Small Merchants team is characterized by a diverse environment with strong business sense, entrepreneurial vision, being focused on creating and bringing ideas to life, and having daily interaction with various teams, such as Marketing, Supply, Operations, Finance, and Product.

What you’ll do

  • Create and implement initiatives to ensure the best customer experience to our small merchants, ensuring that the WOW Experience we offer to our merchants keeps getting WOW-er :)

  • Create new processes and improve current ones ensuring they are executed efficiently 

  • Support the acquisition team to grow further enabling challenging initiatives from the operations perspective

  • Understand your team's results and based on data-driven analysis recommend next steps and strategic initiatives

  • Raise meaningful insights, questioning our processes and performance, design scalable solutions and develop projects aiming to impact the lives of thousands of small merchants

  • We expect an ownership behavior and an unquiet mind, always questioning the "status quo" and hands-on attitude, to make us go to the next levelManage a team and keep an eye on the market and be our best practices radar, helping us learn from innovative initiatives out there

You'll be great fit for this position if:

  • You have a track record as a project leader: you are structured in your plans, you deliver results and you measure them

  • You act with great autonomy and independence, but at the same time you know when and how to engage the necessary people to solve a complex problem

  • You are a problem-solver: easily identify issues, but most importantly you sick for solutions 

  • You know how to manage setbacks and set expectations with everyone, but you are also very transparent and offers candid feedback to your project team and any stakeholders

  • You have strong analytical skills and you get excited providing insights based on data

  • You are an Excel heavy user and have programming knowledge

  • You truly (madly, deeply) care about the people around you. You are already ultra excited about the idea of making our merchants' lives better - at the same time, you are not willing to sacrifice the experience of the SumUpers for the sake of productivity

  • You have track record as leader and get excited about leading a high performing team

  • You speak fluent English and Portuguese

Why you should join SumUp

  • Be part of a company that lives and breathes to empower small merchants around the world

  • Be part of a truly global team and work with people from different parts of the world as you deliver your projects

  • Have full autonomy (for real!) to propose and implement changes that will up our game

  • Flexible hours - you make your own schedule and have the freedom to align with the team if you want to work remotely or take a few days off

  • Convenient location in the heart of Pinheiros (São Paulo), close to the central stations and main avenues

  • Access to our all perks and benefits: optional dental assistance, transport voucher or parking space at the office building, healthcare (co-participation), meal/food voucher, Gympass, life insurance

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate