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Onboarding Analyst

Santiago, Chile · Onboarding

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realise their dreams.

Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love.

Team Description

As part of the Onboarding Team you will play a key role in helping us to create the most frictionless/customer-oriented Onboarding process for our merchants. With a focus on both our activation and KYC journey, we devise innovative ways of both maximizing our funnel conversion while complying with all the legal requirements we have. In Onboarding we mix a very unique characteristic where we make sure our processes comply with requirements from national and international regulators, while also pushing the boundaries with the constant question “do we really need to ask for this?”. Our vision of “always finding a way to make our merchants life´s better” is reflected in our hunger to automate and re-invent processes. 

We are looking for an onboarding analyst that will help us to truly understand who our merchants are in order to push new projects and products that will truly make us a dream company for our customers. With an initial main challenge of creating and structuring all of our areas reporting and analytics, you will be a key part towards implementing new projects that will help us to improve our operation. With constant support and communication from other Onboarding Teams in Germany, Bulgaria, Berlin, United States, and Brazil, you will form part of a global team who´s main focus is the merchant experience. 

What you’ll do:

  • Create and organize all our operations reporting in order to give visibility of our operation

  • Draw data Implement new processes to improve our merchant funnel conversion

  • Develop internal team performance metrics to evaluate productivity and capacity

  • Analyse data and rollout projects in a fast-paced environment

  • Work closely with different teams in a collaboratively environment to bring the best possible experience for our merchants

  • Conduct data-driven business analytics to support and make recommendations on strategy and key strategic initiatives for the business

You’ll be great for this position if:

  • 1-3 years of work experience required in fast-paced environments

  • Advanced excel and SQL experience

  • Advanced or fluent english skills

  • You have excellent communication, presentation and interpersonal skills - you are able to communicate ideas and concepts with team members from a wide range of countries and cultures, and to build strong and productive relationships.

Why you should join SumUp

  • The opportunity to be part of a revolution in the Chilean payments industry!

  • You’ll have the freedom to drive your career, own projects and make an impact across the company

  • Empowerment to do great things and the opportunity to leave your mark

  • An amazing team and work-environment, that works with passion, purpose and high-output

  • Nice and flexible working hours

  • Transport voucher and meal voucher

  • Rewarding compensation

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.