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Support Manager

Santiago, Chile · Operations

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realise their dreams.

Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love. 

Team Description

As part of the Support team, you’ll play a key role in managing the biggest team in SumUp. We’re a diverse group working with other operative areas such as Social Media, Onboarding, Marketing, PayOps, Logistics and Risk&Fraud. Together, we focus on 3 main objectives: 1. Give the most simple, comfort and clear support to our merchants, 2. Permeate our SumUp culture to our merchants and 3. Be our merchant's voice for the rest of the SumUp team, in order to be constantly improving our service adding constant value to our customers. If you’re excited about empowering small business owners around the world, we’d love to hear from you.

We’re looking for a Coordinator to help us improve our support standards by arranging, managing and motivating a big team of people to put their natural best in their daily tasks: 

What you’ll do

  • Test your awesome people skills, considering you’ll lead a big team with several layers of leadership and be the first one to promote and sponsor their development

  • Optimize resources (everything from workload distribution, channels, software and others) to offer an excellent service but in an efficient way

  • Improve data visualization tools and keep weekly track of KPIs in order to give best support to our merchants

  • Manage different kinds of projects to be on the edge of best support practices in the world

You’ll be perfect for this position if

  • You’ve had at least 2 years managing other team leaders

  • Previous experience at companies with a recognized focus on customer experience, such as tech companies, premium banks, etc. 

  • English is mandatory as you’ll be part of a truly global organization

  • Knowledge of Excel and analytical capabilities are necessary. Being comfortable with vast data, interpreting them and coming up with conclusions are a fundamental part of this role.

  • Experience with project management

  • Ability to articulate and be a good communicator, so you can efficiently guide your team

Why you should join SumUp

  • Nice and flexible working hours

  • Transport voucher and meal voucher

  • The opportunity to be part of a revolution in the Chilean payments industry!

  • You’ll have the freedom to drive your career, own projects and make an impact across the company

  • Empowerment to do great things and the opportunity to leave your mark

  • An amazing team and work-environment, that works with passion, purpose and high-output

  • Rewarding compensation

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.