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Payments & Acquirers Lead

Santiago, Chile · PayOps

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realise their dreams.

Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love. 

About The Role

The Payment & Acquirers Lead ensures that our merchants receive the value of their transactions within the promised schedule and develops our product working closely with the acquirer (Transbank) delivering high impact projects management.

What You’ll Do

  • Develop & Optimize Processes - execute payments to merchants, creating and measuring process improvements that automate manual steps to allow the business to efficiently operate and scale up.

  • Product Improvement - work with fraud, compliance and finance leaders to influence product roadmap to develop new product features, enhance payment processes, reduce fraud, and optimize our costs.

  • Analytics - measure and improve payment service levels and work closely with fraud team to determine existing fraud trends by analysing merchants accounts and transaction patterns; and share learnings to/from regional teams on a weekly basis.

What You’ll Need

  • Be a problem-solver and super pragmatic. Dealing with so much data can lead you to nowhere if you do not have a highly structured approach.

  • You are a fast-learner and self-starter. You’ll be working at a startup: be prepared to run things outside of your scope and do not expect us to have all the answers you need.

  • Collaborative spirit and be a subject matter! Understanding in-depth our numbers, main struggles and how to drastically make a difference are key for you.

  • Embrace and enjoy the hands-on attitude! Jumping on the execution managing the details to guarantee quality and deadlines always energize you.

  • Programming knowledge/SQL is a plus, but not required.

  • Communicate effectively and bring completely different audiences together, influencing their decisions, is something you’re comfortable with.

  • Fluent in English is mandatory - you're going to work with a global team!

  • 3+ years of relevant experience - a track record of dealing with hypergrowth environments is a plus.

Why you should join SumUp

  • Nice and flexible working hours

  • Transport voucher and meal voucher

  • The opportunity to be part of a revolution in the Chilean payments industry!

  • You’ll have the freedom to drive your career, own projects and make an impact across the company

  • Empowerment to do great things and the opportunity to leave your mark

  • An amazing team and work-environment, that works with passion, purpose and high-output

  • Rewarding compensation

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.