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Risk & Fraud Lead

Santiago, Chile · Risk & Fraud

Risk & Fraud Lead

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realise their dreams. Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love.

About the role

As leader of our Risk & Fraud team, you’ll be responsible for ensuring that the whole suite of products and services Sumup offers in Chile is a fraud-free ecosystem and that we are able to empower our beloved merchants to be successful doing what they love in a safe environment, while reducing financial impact of fraudulent activities according to our risk appetite. 

This team elaborates innovative and creative strategies based on data and technology to identify suspicious behaviours and therefore develop and implement anti-fraud measures for SumUp's business, putting our merchants’ experience first and minimising risk, hence impacting the lives of thousands of small merchants all over Chile and even globally.

If you’re excited about empowering small business owners around the world, we’d love to hear from you.

What you'll do

  • Lead major initiatives and the fraud prevention team in order to mitigate card not present Fraud, effectively reduce chargeback rates, and improve Fraud Prevention Workflows;

  • Actively participate in the launch of new products and services to effectively manage risk but also keeping a hyper-growth mindset that sets the bar in customer satisfaction

  • Work in a fast-paced environment across a large number of teams to manage the business’ needs, understanding the customer experience to make business- oriented recommendations and ensuring the requirements and implementation of anti fraud measures for current and new products and services;

  • Test and implement solutions to improve our decision making process - and in consequence add value and boost our performance for current products and new ones;

  • Ensure that the fraud prevention team is properly trained, that processes are scalable, and metrics are accurately reported

  • Provide support, education and training to staff to build fraud risk awareness within the organisation.

  • Participate in weekly leadership meetings were an overview of the Chile operation is reviewed

You’ll be great for this role if:

  • You have 5+ years of experience in fraud and/or risk management, and extensive experience working with large arrays of data as a source for decision making

  • You are experienced with proven track record in the world of Anti Fraud for card not present products;

  • You are data driven and constantly question the status quo 

  • You have problem solving skills and critical thinking is your strength

  • You have strong leadership skills 

  • You are skilled in working within a matrix environment and cross-functionally with business, operations and technology functions, particularly in the context of a rapidly changing and growth oriented environment;

  • You are a high-energy and a creative person, with an entrepreneurial spirit and a willingness to work in a fast-growing and changing environment;

  • You speak fluent English - you will communicate ideas and concepts to team members and stakeholders from a wide range of positions, countries and cultures, and to build strong and productive relationships and develop innovative solutions;

  • Speaking fluent Portuguese is a plus

Why you should join SumUp

  • Flexible working hours

  • Transport voucher and meal voucher

  • The opportunity to be part of a revolution in the Chilean payments industry!

  • You’ll have the freedom to drive your career, own projects and make an impact across the company

  • Empowerment to do great things and the opportunity to leave your mark

  • An amazing team and work-environment, that works with passion, purpose and high-output

  • Rewarding compensation

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.SumUp will not accept unsolicited resumes from any source other than directly from a candidate