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Customer verification specialist with Italian and English

Sofia, Bulgaria · Onboarding

Are you interested in a career in the ever-evolving payments world? The role of an Onboarding agents is to facilitate the verification process for our clients–small and medium-sized business owners across the globe. The Onboarding team also ensures that Sum Up follows the highest compliance standards and all applicable AML regulations.

What you'll do

  • Communicate with newly-registered merchants, primarily via email 

  • Review and verify merchants’ registration documents

  • Resolve varying levels of queries in a timely and efficient manner

  • Identify and report any trends in merchant queries

  • Identify changes that can be made to improve efficiency and customer experience

You'll be great for this position if

  • You have excellent command of Italian and English.

  • You love collaborating with colleagues.

  • You have excellent communication, time management and organisational skills.

  • You're adept at handling changing priorities.

  • You're enthusiastic and eager to learn.

  • You're comfortable working with database.

  • You thrive in a dynamic, fast-paced environment.

  • You have good computer literacy.

Why you should join SumUp

  • You'll have the opportunity to make an impact as we work in flat hierarchies.

  • You'll work in a state-of-the-art office in Sofia.

  • We offer flexible working hours and performance bonuses.

  • You'll have opportunities to travel to international SumUp offices.

  • You'll receive 25 days paid vacation + 1 accumulative day for each year of employment at SumUp.

  • We offer perks such as additional health insurance, Multisport card, yoga classes and in-office massages.

  • We regularly get together for brunches, cocktail nights, sports and office parties.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we're creating tools that help them run their business. With a founders mentality and a 'team-first attitude' our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful in doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.