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Head of Onboarding

Sofia, Bulgaria · Onboarding

Head of Merchant Onboarding Europe - Sofia

As our Head of Merchant Onboarding (Europe), you’ll play a key role in SumUp’s mission to become the most loved partner for small and medium-sized merchants. Based in Sofia, you’ll lead a team of over 120 onboarding professionals performing merchant verification across 28 European markets. You’ll collaborate with various teams to ensure SumUp is well placed to assist our merchants, while staying compliant with applicable laws and regulations.

What you’ll do:

  • Define long-term goals and short-term objectives with Onboarding management

  • Ensure team Key Performance Metrics are consistently met

  • Prepare headcount forecast and ensure timely hiring

  • Coach, mentor and support direct reports in their professional development

  • Collaborate with the Product team to implement process automation, securing proper tools and resources for Onboarding

  • Work with the Anti-Money Laundering (AML) team to ensure processes comply with regulatory requirements 

You’ll be great for this role if

  • You have 8+ years of professional experience working in hyper-growth environments.

  • You have a people leadership skill set with 5+ years spent building and scaling passionate and high-performing teams.

  • Previous experience in Finance, Merchant Services, Compliance, Know Your Customer or AML is a plus.

  • You have excellent verbal and written English communication skills.

Why you should join SumUp

  • We’re a truly global team of 2500+ people from 60+ countries, spread across 3 continents.

  • You’ll receive 25 days’ paid leave, plus 1 additional day for each year of employment.

  • You can take up to 10 days’ educational leave to expand your skill set.

  • We offer additional health insurance, a subsidised Multisport card and other great benefits.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.