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Customer Support Expert - Bulgarian and Greek

Sofia, Bulgaria · Operations

Why SumUp? We do things differently. More than 270 enthusiastic employees from over 30 nations work everyday to offer our merchants the best product and service. If you’re looking for a chance to participate and contribute your ideas, this is the right place for you. We are planning on doing something big and are looking for motivated and creative people to tackle things. If you think that’s you, we’d love to receive your application!

What you'll do

  • You are the voice of our company – the direct link to our customers

  • You take care of our Bulgarian and Greek-speaking customers by phone, email and social media channels

  • You competently support our merchants for all questions and inquiries about our product and service

  • You actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants

  • You closely work with other departments together, for example Sales and Marketing

  • You’re part of an international and multilingual team

You'll be great for this role if

  • You have excellent verbal and written language skills in Bulgarian, Greek and English

  • You love to communicate, while being easy-going and patient with our customers

  • Good and customer-friendly service is the highest priority for you

  • You’re curious and persistent to solve issues

  • You’re organised and can keep a cool head even in stressful situations

  • Using a smartphone, tablet or computer is easy for you

Why you should join SumUp 

  • We’re a truly global team of 3000+ people from 60+ countries, spread across 3 continents.

  • Opportunity to be a partner with SumUp in achieving its goal to becoming the first global card acceptance brand.

  • A startup work environment, passionate, collaborative and results oriented

  • Empowerment of employees to fulfill their role in the organization.

  • 25 days paid vacation + 1 accumulative day for each year of employment at SumUp

  • 10 days educational vacation

  • Additional health insurance and Multisport card 

  • Short decision-making channels with flat hierarchies in a “non-call-center atmosphere”

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.