Onboarding Agent - English (on-site)
At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 36 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.
As an Onboarding Agent you will facilitate the verification process for our clients- small to medium businesses from all across the globe. At the same time the Onboarding team ensures that SumUp is following the highest compliance standards and is compliant with all applicable AML regulations.
What you'll be doing in this position:
Communicate with newly-registered merchants via email (only non-voice communication)
Review and verify merchants’ registration documents
Resolve varying levels of queries in a timely and efficient manner
Identify and report any trends in merchant queries to senior staff
Follow best practices and company policies and procedures
Identify changes which can be made that will improve efficiency and customer experience
Be equally comfortable working on your own and as part of a team
Your profile:
Excellent command of English
You are a strong team player and able to interact with colleagues at all levels
Strong time management and organizational skills
Enthusiastic, dedicated and willing to learn.
Previous experience in handling a high volume of support email queries would be an advantage
Comfortable working with data
Benefits:
🌍 You’ll play a key role in a scale-up that in turn is part of a truly global team of 3000+ people from 80+ countries, spread across 4 continents
🚀 You'll have the space to drive your career here and take ownership of projects
📚 You’ll be able to expand your skillset with an individual learning budget & 10 days of educational vacation
🌴 We offer paid Sabbatical leave and 25 days of paid vacation + 1 accumulative day for each year of employment at SumUp
🍎 You’d have monthly digital food vouchers
🚖 You’d have monthly budget for a wide choice of benefits and discounts ranging from transport, food, learning and more (re:benefit platform)
👥 Attractive referral program
🧘♀️ Office relaxation activities such as yoga and massages
This job is on-site.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.