At SumUp, we're on a mission to empower small businesses worldwide by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 39 markets rely on SumUp as their financial partner to manage payments, finance, and customer relationships.
As an Onboarding Agent, you will facilitate the verification process for our clients - small to medium European businesses. At the same time, the Onboarding team ensures that SumUp follows the highest compliance standards and is compliant with all applicable AML regulations.
In this role, you will provide support to our clients exclusively through non-voice communication (no phone) during daytime flexible hours.
What you'll do
Communicate with newly registered merchants predominantly via email and occasionally via chat
Review and verify merchants’ registration documents
Resolve varying levels of queries in a timely and efficient manner
Follow best practices and company policies and procedures
Identify changes which can be made that will improve efficiency and customer experience
Be equally comfortable working on your own and as part of a team
Your profile
You have excellent command of English
You have very good command of Spanish
You are a strong team player and able to interact with colleagues at all levels
You have strong time management and organizational skills
You are enthusiastic, dedicated and willing to learn
You have previous experience in handling support email queries (an advantage)
You are comfortable working with data and attention to details
Benefits
You’ll play a key role in a scale-up that in turn is part of a truly global team of 3000+ people from 80+ countries, spread across 4 continents
You'll have the space to drive your career and take ownership of projects
You’ll be able to expand your skillset with an individual learning budget & 10 days of paid educational vacation
You’d enjoy paid Sabbatical leave and 25 days of paid vacation + 1 accumulative day for each year of employment at SumUp
You’d have monthly digital food vouchers and a monthly budget for a wide choice of benefits and discounts ranging from transport, food, learning and many more (re:benefit platform); regular snacks, drinks and weekly breakfast at our beautiful office
You'd enjoy other great benefits such as additional health and life insurance; funded therapy & coaching sessions with licensed psychotherapists; co-sponsored Multisport card; Childbirth/adoption bonus; free shuttle buses from Joliot-Curie metro station; a long list of discounts and more
This job is on-site.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.