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Quality Assurance Specialist with Italian

Sofia, Bulgaria · Operations

About the role

The role of the QA Specialists is to facilitate the QA Process  for the Onboarding agents. The QA team also ensures that Sum Up follows the highest compliance standards and all applicable AML regulations.

What you'll do

  • Conduct QA review on Onboarding team members;

  • Identify patterns and suggest best practices to improve the overall team performance;

  • Identify processes which could be improved and optimized;

  • Conduct refresher training when needed;

  • Deliver regular constructive and solution focused feedback to the Onboarding agents

  • Communicate appreciative and inclusive at all levels.

You'll be great for this position if

  • You have experience in the QA field;

  • You have experience in KYC / Customer Due Diligence, is a plus;

  • You are fluent in Italian and English;

  • You are an analytical thinker and pay meticulous attention to detail;

  • You embrace change and are self-starter

  • You possess strong time management and organisational skills, and the ability to prioritise your own tasks.

  • You communicate clearly and concisely, both verbally and in writing;

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.