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Risk and anti-fraud agent

Sofia, Bulgaria · Risk & Fraud

Who we are

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 36 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

If you are interested in a career in Fraud Prevention in the ever-changing world of payments this might be the role for you! As a member of our team, you will be responsible for detecting and preventing fraudulent activities, conducting investigations, and ensuring compliance with regulatory requirements. Become part of a team utilizing a number of tools and methods to identify fraud patterns, reduce the risk and protect SumUp & our clients - small & medium merchants from criminal activity.

What you'll do

  • Monitor and analyze customer transactions to detect fraudulent activities and trends and prevent financial loss for the company

  • Take care of fraud related notifications from the various acquirers

  • Propose process improvements, based on established best practices, to identify and address risks

  • Support daily operational functions addressing Risk and Anti-fraud related inquiries from clients and internal business channels

  • Work with internal and external partners to monitor and manage fraud incidents on various prepaid products and channels

  • Stay up-to-date with industry trends and best practices in fraud prevention and share knowledge with the team

You'll be great for this position if

  • You have had an initial experience working with Fraud detection and prevention and are looking to further grow in this area

  • You have experience with regulatory compliance requirements

  • You have excellent language skills (verbally and written) in English

  • You have strong organizational skills with the ability to work in a flexible and fast paced production oriented environment on varying shifts

  • You are able to handle multiple projects/tasks simultaneously and work independently

  • You have intermediate Word and Excel experience

Why you should join SumUp

  • You’ll play a key role in a scale-up that in turn is part of a truly global team of 3000+ people from 60+ countries, spread across 4 continents.

  • You'll have the opportunity to make an impact irrespective of your job description. You'll have the space to drive your career and take ownership of projects.

  • You’ll receive 25 days’ paid leave, increasing with tenure, and paid vacation for certain occasions. You’d enjoy a paid 1 month Sabbatical vacation.

  • You’ll receive an individual learning budget and can take 10 days educational leave to expand your skillset.

  • You'll receive monthly digital food vouchers

  • You'll receive monthly budget for a wide choice of benefits and discounts ranging from transport, food, learning and many more (re:benefit platform)

  • You'd enjoy other great benefits such as additional health and life insurance; funded therapy & coaching sessions with licensed wellbeing professionals; co-sponsored Multisport card; Babbel language platform subscription; child birth/adoption bonus; free shuttle buses from Joliot-Curie metro station; a long list of discounts and more.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate. 

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.