Need help with SumUp Pay?

There are several ways you can pay using SumUp Pay. To pay a SumUp merchant, you can either scan a merchant's QR code at their business or pay using a payment link that is sent to you by a merchant.

A payment link is usually sent by a merchant via email or SMS, using a messaging service like WhatsApp or on social media.

To pay at any merchant, you can create your own virtual Mastercard, the SumUp Pay Card. It can be used with Apple Pay or Google Pay to make contactless payments.

To pay using the app, make sure you have linked a card to your SumUp Pay profile and the amount will be deducted from this card if the payment is successful. You can store multiple cards on your profile and decide which one you want to use during the payment process.

You can also top up your SumUp Pay profile and the funds will be deducted directly from your Wallet balance.

To pay using the SumUp Pay Card, you must make sure that your Wallet is topped up with the amount that you want to spend using the card.

A QR code is similar to a barcode. It holds information that is read when scanned. Using SumUp Pay, you can scan a participating merchant's QR code and complete your payment using the app.

With SumUp Pay, you can pay at any participating SumUp merchant. You can either scan the merchant's QR code from their smart device or from a stand, display or sticker at the merchant’s business.

Participating merchants may place their QR code display by their checkout, but it may be placed in the area where you make your order, such as at your table or counter. If you can’t find the merchant's QR code, you can always ask if they’re a participating SumUp merchant.

Your merchant can send you a payment link via email, SMS or other messaging services like WhatsApp. Tapping on the link will automatically open SumUp Pay and display the amount owed to the merchant. All you have to do is confirm the payment to complete the transaction.

Your personal QR code is a QR code that's unique to your profile. It can be scanned by others to show your profile information. If they're also using SumUp Pay, they'll be given the option to send and request money.

You can find your personal QR code by selecting the 'Scan' tab and then tapping on 'My code.' Alternatively. tap your profile icon and then on 'Get paid'.

Please note that your personal QR code will only be generated once you've successfully completed the signup process.

Yes. There is a limit to the amount you can send each week.

• You can send a maximum of €2000 per transaction and €2000 per week (7 days, rolling).

Yes. There is a limit to the amount you can request or receive each week.

• You can receive a maximum of €2000 per transaction and €2000 per week (7 days, rolling).

SumUp EU Payments UAB (registered number 305074395, registered office at Konstitucijos Ave. 21C, LT-08130 Vilnius, Lithuania), is the provider of the SumUp Pay Cashback Programme. SumUp EU Payments UAB holds an E-Money license and is authorised and supervised by the Bank of Lithuania.

It’s easy. Just download SumUp Pay, complete the signup process, follow any other applicable instructions and that’s it.

Cashback is a loyalty programme that lets you earn a percentage of your money back when you make purchases. You'll earn 1% cashback when you spend with SumUp Pay, excluding gambling transactions, crypto purchases, or topping up a wallet you have with another provider.

You’ll have to provide all of the required details and accept our Personal Service Terms and Conditions and Privacy Policy. You’ll also have to complete the KYC (Know Your Customer) process by providing your personal information alongside a valid identification document if requested.

Once your identification is approved and your profile is verified, you’re eligible for the SumUp Pay Cashback Programme and ready to start collecting and redeeming cashback.

Please note that the SumUp Pay Cashback Programme is only available for UK residents over 18 years old.

You'll earn 1% cashback when you spend with SumUp Pay, excluding gambling transactions, crypto purchases, or topping up a wallet you have with another provider. There is a cashback cap of €10 within a calendar month period.

Your cashback is automatically stored in a cashback pot within the app. To spend the cashback, you must withdraw it to your balance. You can then spend your cashback freely from your balance. 

Your cashback will expire if your account is inactive for 12 months. Just make a card payment or bank transfer to keep your account active.

The maximum cashback you can earn with a single transaction is 10€, and the maximum cashback you can earn per month is 10€.

You can find the full Terms of the SumUp Pay Cashback Programme here.

In order to top up your SumUp Pay Wallet balance, open the App, click on the Wallet section and then select "Add money". You will be presented the top up possibilities where you can choose the preferred top up method.

You can add a maximum of €300 per day (24 hour window) and a maximum of €1000 per week (7 days, rolling).

Open "Your profile" and select "Payment methods" to manage your payment methods. There you can deactivate existing cards or add new cards. Once a card has been added, it cannot be edited. Please be aware that you can only add 4 new cards in a 30-day period.

Your SumUp Pay Mastercard is a debit card that allows you to make card payments online and in person. 

You can activate your virtual card within the SumUp Pay app and add it to Google Pay or Apple Pay. 

The card is only a virtual one and is not possible to request a physical one.

Your SumUp Pay Card is free to obtain and has no fees attached. 

Currently, we do not support 3rd party Wallet payments as well as payments to gambling providers.

When processing a payment the card will use the Wallet Balance funds or automatically charge your linked card that you saved within the App.

You can place a temporary block on your SumUp Pay Card within the dedicated section in the app if you suspect suspicious activity or unauthorized transactions, the card will then not be able to be used for payments.

You just need to open the app and click on “SumUp Pay Mastercard" and then “Lock card”.

Please, reach out to our Support Team within the dedicated section in the app to request further assistance.

You can easily unblock your card as well by following the same procedure.

You can link a bank card to your SumUp Pay account to spend with your SumUp Pay Mastercard. You can also top up your Wallet and spend from it directly. Accepted cards include:

• Debit cards issued in the European Economic Area (EEA)

• Prepaid cards issued in the European Economic Area (EEA)

Unfortunately, we can’t accept:

• Credit cards, including any American Express cards

• Company cards

• Visa deferred debit cards

• Cards issued outside the European Economic Area (EEA)

Get in touch with our Support team for any questions and we’d be happy to help.How can I pay Payment Links to SumUp merchants?You can use your preferred card, Apple or Google Pay, or Wallet balance to pay payment links through the app.