Set up the Air Card Reader
For new customers:
I. Set up the Air Card Reader
Open the SumUp App and log in using your email address and password.
Enter $1.00 into the keypad and tap 'Charge'. The reader turns on automatically.
Please confirm that your card reader was found in the app: By tapping on 'Connect', you confirm that the 3-digit number shown in the app matches the last 3 digits of the serial number on the back of the card reader.
Pairing successful! The card reader will now sync your profile information. The process takes about 2 minutes.
IMPORTANT: if you have issues setting up your Air Card Reader, please follow the instructions 'for existing customers' below.
II. Accepting payments
You're now ready to accept your first payment (tap, insert or swipe card).
Now your customer authorises the transaction (e.g. by PIN)
The green tick indicates that the payment was successful. You'll receive the payout in the next 2-3 business days.
For existing customers:
Set up the Air Card Reader
Open the SumUp App and log in using your email address and password.
Tap on 'Profile' (Android: menu symbol in the top right corner).
Now open 'Payment methods' and tap 'Air' to begin set up.
Please confirm that your card reader was found in the app: By tapping on 'Connect', you confirm that the 3-digit number shown in the app matches the last 3 digits of the serial number on the back of the card reader.
Pairing successful! The card reader will now sync your profile information. The process takes about 2 minutes.
From there, you can accept card payments as usual.
Troubleshooting
If you can't connect the reader as described in the instruction slideshow above, please try the following:
Please check here if your smartphone/tablet meets the requirements.
Start a new pairing by opening the Profile section of the app on the top left (iOS: Profile, Android: menu symbol), tapping on 'Payment methods' and choosing 'SumUp Air' as your card reader.
Restart your smartphone/tablet to restart the Bluetooth chip.
Check if there's an update of the SumUp App available in the Apple App Store or Google Play App Store.
Please check in the settings of your smartphone/tablet if there’s an update available for your operating system. If yes, we recommend you install it - due to the data volume, please install the update at the end of your business day.
Payment methods
With our SumUp Air Card Reader you're technologically up to date. You can find further information on how to accept card payments with the device here:
Which cards are accepted?
Credit cards (Mastercard, Visa)
Debit cards (V PAY, Maestro)
How are the cards read?
Contactless (NFC): Tap the card for 1-2 seconds in front of the display of the reader
Chip: card will be inserted into the slot at the top of the card reader. The side of the card with the chip faces towards you
How does the customer authorise the payment?
Enter 4-digit PIN on the card reader and confirm with the green tick
Signature in the SumUp App (on the display of the smartphone/tablet)
Contactless transactions below $100 don’t need authorisation - above $100 the transaction needs to be confirmed by either entering the PIN or signing in to the SumUp App (on the screen of the smartphone/tablet)
Please note that you can't select which option will be chosen to authorise the payment, as it depends on the card settings.
Charging the Air Card Reader
Please make sure that the card reader is charged at least 25% to ensure card payments will be processed optimally.
The battery level is shown on the screen of the Air Card Reader, as well as via the LED on the card reader (see 'LED' section).
You can charge the Air Card Reader with the Micro USB cable included in the package (either connecting it to your computer or a power supply). You can use the card reader even while it's charging. You can perform about 500 transactions with a fully charged device.
Setup of the Air Card Reader
What is the function of the blue lights/LEDs on the card reader?
The LEDs are the 4 blue lights at the bottom of the card reader.
• As soon as you turn on the card reader, the 4 LEDs briefly blink. After this, the first LED blinks every 4 seconds to indicate that the device is turned on.
• In addition, the LEDs blink once the connection between the card reader and smartphone/tablet is established.
• If you're processing an NFC transaction, the first LED stays on permanently. Once the cardholder taps their card, all 4 LEDs blink.
• On top of it, the LEDs show you the battery level of the reader. If you press the power button briefly, the LEDs blink: all 4 LEDs indicate a battery level of 100%, if only 3 lights are on, it's at 75% and so on. If only one LED is blinking, please charge the card reader.
General handling
• We can ensure functionality of the device at temperatures between -10°C and +45°C. Therefore we recommend that you don't leave your card reader for long periods, for example in your car in the middle of summer or winter.
• Even when you don’t use your card reader on a regular basis, we recommend you charge it once a month.
• The card reader is designed with security sensors to protect it from manipulation and tampering. For this reason, you should always handle your card reader with great care. Be gentle with the device - avoid dropping it on the ground or knocking it across the table - to prevent an automatic security lock being enabled. Once this is triggered, the card reader is permanently locked and cannot be used.