All you need to know about SumUp Pay

SumUp Pay is an e-money wallet that allows you to pay online and in-store with a virtual Mastercard, and earn cashback on every purchase. SumUp Payments Limited holds an e-money licence and is authorised and supervised by the Financial Conduct Authority in the UK under the Electronic Money Regulations 2011.

Yes, we apply no fees for using SumUp Pay, whether you're paying a merchant, sending money to contacts, or receiving payments from them.

SumUp is authorised as a Payment Institution by the Financial Conduct Authority (FCA). Therefore, we’re obligated to verify that you’re the individual registered with the SumUp profile for Anti Money Laundering (AML) and safety reasons.

If you want to add money to your Wallet balance, create a virtual SumUp Pay Mastercard, earn and redeem cashback, and send and request money, you must verify your identity using the KYC (“Know Your Customer”) process.

You’ll need to provide your personal details (name, date of birth and residential address). We'll then ask you to take a picture of both sides of an identity document (e.g. your passport, national ID card or driver’s licence) and take a selfie to confirm that the document belongs to you.

Once your identity is verified, your SumUp Pay profile is complete.

• The ID provided must be valid and not expired. It must also display a clear photo of you.

• The name registered on your SumUp Pay profile must match the name on your ID.

• The images uploaded must be clear, of good quality and show the whole document.

As SumUp Pay is offering a financial service, we need to provide a safe environment for your personal finances. That’s why we offer multi-factor authentication (MFA), in order to enhance security. Should you attempt to log in to your profile from a new device, you’ll be asked to verify this attempt using your device security and a confirmation email.

You can set up your multi-factor authentication (MFA) in the SumUp Pay profile settings. You'll have to use your device's security and confirm that you want to set up multi-factor authentication using an email.

There are several ways you can pay using SumUp Pay. To pay a SumUp merchant, you can either scan a merchant's QR code at their business or pay using a payment link that is sent to you by a merchant.

A payment link is usually sent by a merchant via email or SMS, using a messaging service like WhatsApp or on social media.

To pay at any merchant, you can create your own virtual Mastercard, the SumUp Pay Mstercard. It can be used with Apple Pay or Google Pay to make contactless payments.

It’s easy. If you want to complete a payment to a SumUp merchant via QR code or Payment link, you can save your card details to your SumUp Pay profile and the amount will be deducted from this card if the payment is successful.

It’s also possible to store multiple cards on your profile and decide which one you want to use during the payment process.

You can always top up your SumUp Pay profile and the funds will be deducted directly from your balance.

A QR code is similar to a barcode. It holds information that is read when scanned. Using SumUp Pay, you can scan a participating merchant's QR code and complete your payment using the app.

With SumUp Pay, you can pay at any participating SumUp merchant. You can either scan the merchant's QR code from their smart device or from a stand, display or sticker at the merchant’s business.

Participating merchants may place their QR code display by their checkout, but it may be placed in the area where you make your order, such as at your table or counter. If you can’t find the merchant's QR code, you can always ask if they’re a participating SumUp merchant.

Your merchant can send you a payment link via email, SMS or other messaging services like WhatsApp. Tapping on the link will automatically open SumUp Pay and display the amount owed to the merchant. All you have to do is confirm the payment to complete the transaction.

When you pay a payment link with a credit card as a verified SumUp Pay customer, your bank or credit card issuer may in some instances charge you a cash advance fee. SumUp Pay charges no fees and has no control over third-party fees. To avoid being charged a cash advance fee, we recommend you add money to your account and pay payment links using your SumUp Pay balance, or a linked debit card.

Your personal QR code is a QR code that's unique to your profile. It can be scanned by others to show your profile information. If they're also using SumUp Pay, they'll be given the option to send and request money.

You can find your personal QR code by selecting the 'Scan' tab and then tapping on 'My code.' Alternatively. tap your profile icon and then on 'Get paid'.

Please note that your personal QR code will only be generated once you've successfully completed the signup process.

Yes. There's a weekly limit on how much money you can send.

• You can send a maximum of £2000 a week (7 days rolling)

Yes. There's a weekly limit on how much money you can request and receive.

• You can receive a maximum of £2000 a week (7 days rolling)

In order to top up your SumUp Pay Wallet balance, open the App, click on the Wallet section and then select "Add money". You will be presented the top up possibilities where you can choose the preferred top up method.

Yes. There's a daily and weekly limit on how much money you can add to your Wallet. You can top up a maximum of £300 within a calendar day, and £1000 within a calendar week.

You can add money to your account via card a maximum of 3 times per calendar day.

Open "Your profile" and select "Payment methods" to manage your payment methods. There you can deactivate existing cards or add new cards. Once a card has been added, it cannot be edited. Please be aware that you can only add 4 new cards in a 30 day period.

Your SumUp Pay Mastercard is a debit card that allows you to make card payments online and in person. 

You can activate your virtual card within the SumUp Pay app and add it to Google Pay or Apple Pay. 

The card is only a virtual one and is not possible to request a physical one.

Your SumUp Pay Card is free to obtain and has no fees attached. 

Currently, we do not support 3rd party Wallet payments as well as payments to gambling providers.

When processing a payment the card will use the Wallet Balance funds or automatically charge your linked card that you saved within the App.

You can place a temporary block on your SumUp Pay Card within the dedicated section in the app if you suspect suspicious activity or unauthorized transactions, the card will then not be able to be used for payments.

You just need to open the app and click on “SumUp Pay Mastercard" and then “Lock card”.

Please, reach out to our Support Team within the dedicated section in the app to request further assistance.

You can easily unblock your card as well by following the same procedure.

Occasionally transactions may appear on our end as paid even though the paid business will see a failed transaction. Do not worry, your money will not be lost. Depending on the case, after a couple of minutes or days the money will return into your account as a refund to your balance.

We are aware of the inconvenience and work on fixing it.

Unfortunately, only Visa and Mastercards are supported to be linked for charging at this point.

You can link a bank card to your SumUp Pay account, to be able to spend with your SumUp Pay Mastercard. You can also top up your Wallet and spend from it directly.  Accepted cards include:

• UK debit cards

• UK VPay debit cards

• UK VPay prepaid cards

Unfortunately, we can’t accept:

• Credit cards, including any American Express cards

• Corporate cards

• Visa deferred debit cards

• Any foreign card

Get in touch with our Support team for any questions and we’d be happy to help.  

How can I pay Payment Links to SumUp merchants?

You can use your preferred card, Apple or Google Pay, or wallet balance to pay Payment Links through the app.

SumUp Payments Limited, a company with limited liability incorporated in England and Wales with its registered number 07836562 and with its registered office at 32 - 34 Great Marlborough St, London W1F 7JB, UK, is the provider of the SumUp Pay Cashback Programme. SumUp Payments Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011.

It’s easy. Just download SumUp Pay, complete the signup process, follow any other applicable instructions and that’s it.

Cashback is a loyalty programme that lets you earn a percentage of your money back when you make purchases. You'll earn 0.5% cashback when you spend with SumUp Pay, excluding gambling transactions, crypto purchases, or topping up a wallet you have with another provider.

You’ll have to provide all of the required details and accept our Personal Service Terms and Conditions and Privacy Policy. You’ll also have to complete the KYC (Know Your Customer) process by providing your personal information alongside a valid identification document if requested.

Once your identification is approved and your profile is verified, you’re eligible for the SumUp Pay Cashback Programme and ready to start collecting and redeeming cashback.

Please note that the SumUp Pay Cashback Programme is only available for UK residents over 18 years old.

You'll earn 0.5% cashback when you spend with SumUp Pay, excluding gambling transactions, crypto purchases, or topping up a wallet you have with another provider. There is a cashback cap of £10 within a calendar month period.

Your cashback is automatically stored in a cashback pot within the app. To spend the cashback, you must withdraw it to your balance. You can then spend your cashback freely from your balance. 

Your cashback will expire if your account is inactive for 12 months. Just make a card payment or bank transfer to keep your account active.

The maximum cashback you can earn with a single transaction is £10, and the maximum cashback you can earn per month is £10.

You can view the full terms and conditions of the SumUp Pay cashback programme here.