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Spend, send, and earn with SumUp Pay: cashback, virtual cards, rewards & more!

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Need help with SumUp Pay? We've prepared some answers to your frequently asked questions. Or get in touch with our Support team if we haven't got an answer to your question.

SumUp Pay Support Centre

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What is SumUp Pay?

EXPANSION PANEL: SumUp Pay FAQ - What is SumUp Pay?

Is it free to use SumUp Pay?

EXPANSION PANEL: SumUp Pay FAQ - Is it free to use SumUp Pay?

Why is identity verification needed to use SumUp Pay?

EXPANSION PANEL: SumUp Pay FAQ - Why is identity verification needed to use SumUp Pay?

How is my identity verified?

EXPANSION PANEL: SumUp Pay FAQ - How is my identity verified?

What are the identity document requirements?

EXPANSION PANEL: SumUp Pay FAQ - What are the identity document requirements?

Why do I need to secure my profile?

EXPANSION PANEL: SumUp Pay FAQ - Why do I need to secure my profile?

How do I activate multi-factor authentication?

EXPANSION PANEL: SumUp Pay FAQ - How do I activate multi-factor authentication?

Where can I find my consumer code?

EXPANSION PANEL: SumUp Pay FAQ - Where can I find my consumer code?

Setting up and managing your profile

EXPANSION PANEL LIST: SumUp Pay Support (Setting up and managing your profile)

What are the payment options with SumUp Pay?

EXPANSION PANEL: SumUp Pay FAQ - What are the payment options with SumUp Pay?

How do I pay a SumUp Merchant using SumUp Pay? 

EXPANSION PANEL: SumUp Pay FAQ - How do I pay a SumUp Merchant using SumUp Pay? 

What is a QR code?

EXPANSION PANEL: SumUp Pay FAQ - What is a QR code?

Where can I pay via QR code?

EXPANSION PANEL: SumUp Pay FAQ - Where can I pay via QR code?

How do I know if I can pay via QR code?

EXPANSION PANEL: SumUp Pay FAQ - How do I know if I can pay via QR code?

How does payment via link work?

EXPANSION PANEL: SumUp Pay FAQ - How does payment via link work?

Which card can I use to pay payment links?

EXPANSION PANEL: SumUp Pay FAQ - Which card can I use to pay payment links?

Why have I been charged a cash advance fee by my bank?

EXPANSION PANEL: SumUp Pay FAQ - Why have I been charged a cash advance fee by my bank?

Paying a SumUp merchant

EXPANSION PANEL LIST: SumUp Pay Support (Paying a SumUp merchant)

What is my personal QR code?

EXPANSION PANEL: SumUp Pay FAQ - What is my personal QR code?

Is there a limit on how much money I can send?

EXPANSION PANEL: SumUp Pay FAQ - Is there a limit on how much money I can send?

Is there a limit on how much money I can receive?

EXPANSION PANEL: SumUp Pay FAQ - Is there a limit on how much money I can receive?

Which countries can I send and receive money from via transfer?

EXPANSION PANEL: SumUp Pay FAQ - Which countries can I send and receive money from via transfer?

Why does SumUp Pay issue Lithuanian IBANs?

EXPANSION PANEL: SumUp Pay FAQ - Why does SumUp Pay issue Lithuanian IBANs?

Sending and receiving money

EXPANSION PANEL LIST: SumUp Pay Support (Sending and receiving money)

How do I top up my Wallet balance?

EXPANSION PANEL: SumUp Pay FAQ - How do I top up my Wallet balance?

Is there a limit on how much I can top up?

EXPANSION PANEL: SumUp Pay FAQ - Is there a limit on how much I can top up?

How do I change my card details? 

EXPANSION PANEL: SumUp Pay FAQ - How do I change my card details? 

Which cards can I use to add money to my balance?

EXPANSION PANEL: SumUp Pay FAQ - Which cards can I use to add money to my balance?

SumUp Pay Wallet 

EXPANSION PANEL LIST:SumUp Pay Support (Wallet)

What's the SumUp Pay Mastercard?

EXPANSION PANEL:SumUp Pay Support (SumUp Pay Mastercard) what is the SumUp Pay card?"

What are the fees?

EXPANSION PANEL:SumUp Pay Support (SumUp Pay Mastercard) Fees

Are there any transactions that are not supported? 

EXPANSION PANEL:SumUp Pay Support (SumUp Pay Mastercard) tx not supported

How will my card be charged when I process a payment?

EXPANSION PANEL:SumUp Pay Support (SumUp Pay Mastercard) how will card be charged

What do I do if I notice an unrecognized transaction?

EXPANSION PANEL:SumUp Pay Support (SumUp Pay Mastercard) unrecognised TX

Why has my linked card been charged but the paid business sees a failed transaction?

EXPANSION PANEL:SumUp Pay Support (SumUp Pay Mastercard) linked card charged but failed TX

Why do my transactions fail when my linked card is an AMEX?

EXPANSION PANEL:SumUp Pay Support (SumUp Pay Mastercard) Failed TX AMEX

Which cards can I connect SumUp Pay Mastercard to?

EXPANSION PANEL: SumUp Pay Support (SumUp Pay Mastercard) Supported cards

How is my spending categorised?

EXPANSION PANEL: SumUp Pay Support (SumUp Pay Mastercard) How is my spending categorised? 

SumUp Pay Mastercard

EXPANSION PANEL LIST: SumUp Pay Support (SumUp Pay Mastercard)

Who provides the SumUp Pay Cashback Programme?

EXPANSION PANEL: Consumer Cashback: 1. Who provides the program?

How can I join the SumUp Pay Cashback Programme?

EXPANSION PANEL: Consumer Cashback: 2. How can I join?

What is cashback?

EXPANSION PANEL: Consumer Cashback: 3. What is cashback?

What does the signup process involve?

EXPANSION PANEL: Consumer Cashback: 4. What does the signup process involve?

How much can I earn in cashback?

EXPANSION PANEL: Consumer Cashback: 5. How much can I earn in cashback?

How can I redeem the cashback earned?

EXPANSION PANEL: Consumer Cashback: 6. How can I redeem the cashback earned?

Will my cashback expire?

EXPANSION PANEL: Consumer Cashback: 7. Will my cashback expire?

Is there a limit on how much cashback I can earn?

EXPANSION PANEL: Consumer Cashback: 8. Is there a limit?

What are the terms of the SumUp Pay Cashback Programme?

EXPANSION PANEL: Consumer Cashback: 9. What are the terms?

Earning and redeeming cashback

EXPANSION PANEL LIST: SumUp Pay Support (Earning and redeeming cashback)

How do I earn loyalty rewards?

EXPANSION PANEL: SumUp Pay FAQ - How do I earn loyalty rewards?

Where can I earn loyalty rewards?

EXPANSION PANEL: SumUp Pay FAQ - Where can I earn loyalty rewards?

Which card can I use to earn loyalty rewards?

EXPANSION PANEL: SumUp Pay FAQ - Which card can I use to earn loyalty rewards?

How do I redeem a reward?

EXPANSION PANEL: SumUp Pay FAQ - How do I redeem a reward?

What's the difference between a promotion and a reward?

EXPANSION PANEL: SumUp Pay FAQ - What's the difference between a promotion and a reward?

Do my rewards expire?

EXPANSION PANEL: SumUp Pay FAQ - Do my rewards expire?

What happens if I keep earning stamps without redeeming them?

EXPANSION PANEL: SumUp Pay FAQ - What happens if I keep earning stamps without redeeming them?

Loyalty

EXPANSION PANEL LIST: SumUp Pay Support (Loyalty)

How does SumUp Pay’s refer a friend programme work?

EXPANSION PANEL: SumUp Pay Support (SumUp Pay refer a friend) How does SumUp Pay’s refer a friend programme work?

Terms of the SumUp Pay referral programme

EXPANSION PANEL: SumUp Pay Support (SumUp Pay refer a friend) Terms of the SumUp Pay referral programme

Refer a Friend

EXPANSION PANEL LIST: SumUp Pay Support refer a friend

How do I create a Space?

EXPANSION PANEL: SumUp Pay Support (Spaces) How do I create a Space?

How many Spaces can I create?

EXPANSION PANEL: SumUp Pay Support (Spaces) How many Spaces can I create?

How do I move money in and out of Spaces?

EXPANSION PANEL: SumUp Pay Support (Spaces) How do I move money in and out of Spaces?

How do I set a goal for a Space?

EXPANSION PANEL: SumUp Pay Support (Spaces) How do I set a goal for a Space?

How do I remove a goal?

EXPANSION PANEL: SumUp Pay Support (Space) How do I remove a goal?

Spaces

EXPANSION PANEL LIST: SumUp Pay Suport (Spaces) 

What are the terms and conditions for the SumUp Pay promotion?

EXPANSION PANEL: SP FAQ: What are the terms and conditions for the SumUp Pay promotion?