SumUp Gift Card Terms

By using SumUp’s Gift Card Services as described herein below ("Gift Card Services"), you agree to be bound by SumUp’s General Terms, these Gift Card Terms, and all other terms and policies applicable to specific Services that you may use. These Gift Card Terms are Additional Terms and, with the General Terms and the Payment Terms, are part of the legal agreement between you and SumUp Payments Limited (“SumUp”, “we”, “us”). Unless otherwise defined herein, capitalised terms have the same meaning as in the General Terms and the Payment Terms. 

1. Gift Card Services

Our Gift Card Services enable you to offer and sell to your customers gift cards for your products and services online (“Gift Cards”), which the customer can order and pay for through the different Payment Services offered by SumUp. Your access to and use of the Payment Services is governed by the Payment Terms. You must have an Account with SumUp to use the Gift Card Services, as described in section 1 of the General Terms.

With the Gift Card Services, you can generate and send mobile payment links to sell Gift Cards to your customers. Gift Cards are delivered only electronically, and delivery may be delayed by several hours following order. SumUp reserves the right to delay or decline purchases of Gift Cards for any reason. You can find all your issued Gift Cards as completed Payments in your Payment history. You may offer Gift Cards only to customers in the EEA, UK or Switzerland, and subject to the list of Territories supported by SumUp, available on our website. 

We reserve the right to modify or terminate the Gift Card Services for any reason in accordance with our General Terms, the Payment Terms, or these Gift Card Terms.

2. Your responsibilities 

If you offer Gift Cards to your customers using the Gift Card Services, you (and not SumUp) are the issuer and administrator of your Gift Cards and you are responsible for providing goods or services in accordance with the terms of the Gift Card. You are also solely responsible to keep track of issued Gift Cards, Gift Card owners, Gift Card amounts, and Gift Card usage. 

Gift Cards are only redeemable directly from you. You may not permit returns or refunds on Gift Cards, except in accordance with consumers’ rights under applicable law. Gift Cards are not payment instruments, and you may not provide a cash refund from, or cash back on Gift Cards, unless required by applicable law. 

You are solely responsible for any liability related to the sale of Gift Cards, the use or misuse of your Gift Cards, and any third-party claims arising from or relating to your Gift Cards. You are also solely responsible for handling all claims related to Gift Cards you issue. Any complaints, inquiries or comments from your customers related to Gift Cards you issue must be addressed and managed by you (including without limitation matters relating to refunds, promotions, and customer satisfaction). In addition, you are solely responsible for fulfilling your tax obligations related to the Gift Cards and where necessary, for notifying your customers of applicable taxes.

If you are promoting your Gift Cards to the public through a third-party platform (such as Facebook, Instagram or a similar social network), you are solely responsible to comply with any applicable terms or requirements of such third party, and you will hold harmless and indemnify SumUp against any and all loss, cost, damages or liabilities which SumUp may incur or sustain as a result of your non-compliance.

You must comply with all laws and regulations applicable for your Gift Cards, including but not limited to those related to e-money issuance, payment services, VAT and consumer rights, and you are solely responsible for your regulatory compliance, including without limitation product and services quality, expiration dates and fees, returns and refunds, contracting with customers, customer service and communication, and data protection laws.

SumUp considers that by offering Gift Cards you are neither issuing electronic money under the meaning of the applicable e-money laws nor providing regulated payment services under the applicable payment services legislation. For avoidance of doubt, it is your sole responsibility to assess the applicable legislation and determine whether or not your offering of Gift Cards or use of the Gift Card Service requires any form of licensing or an authorisation from a competent authority, or if you have any reporting obligations. SumUp has no responsibility to oversee your business activities related to the offering of Gift Cards or use of the Gift Card Service, or to advise or otherwise inform you of any regulatory matters, including but not limited to compliance with e-money or payment services regulations.