SumUp Payment Terms

For the purposes of using SumUp’s payment and e-money services as described below (“Payment Services”) you agree to be bound by SumUp’s General Terms, these Payment Terms, and all other terms and policies applicable to specific Services that you may use. These Payment Terms are Additional Terms and, with the General Terms, are part of the legal agreement between you and SumUp Payments Limited (“SumUp”, “we”, “us”). Unless otherwise defined herein, capitalised terms have the same meaning as in the General Terms. 

The Payment Services are provided by SumUp, a company with limited liability incorporated in England and Wales with its registered number 07836562 and with its registered office at 16-20 Shorts Gardens, London WC2H 9US, UK. SumUp Payments Limited is authorised by the Financial Conduct Authority in the UK under the Electronic Money Regulations 2011 (register number 900700). Details of our licence can be found on the Financial Conduct Authority’s online register.

It is important that you understand your responsibilities under these Payment Terms. Please read them carefully.

If you have any questions, concerns, or complaints about the General Terms, these Payment Terms, any other Additional Terms, or the Services--or if you want to request a copy of these Payment Terms--please contact SumUp’s Customer Support at [email protected] or via the online chat facility available on our Website.

1. General 

Our Payment Services offer you the ability to accept and process payment card transactions (“Payment(s)”) through various means and/or to utilise an e-money wallet (“Wallet”) that has a prepaid debit card (“Card”) attached to it. Payments with your customers (“Cardholder(s)”) can be processed in-person using your compatible mobile device, our App and/or a card reader device provided by us (“Reader”) and remotely through online payment methods made available by us.

In providing the Payment Services, we will facilitate the processing of Payments carried out on your behalf, credit the funds received by us from such Payments on your Account and settle such funds (less our Fees and any Chargebacks, reversals, claims or other funds owed to us) in accordance with these Payment Terms.

You authorise and instruct us to receive, hold and disburse funds in accordance with these Payment Terms on your behalf. This authorisation and instruction will remain in full force and effect until your Account is closed or terminated.

2. Personal data processing

In order to provide you with the Payment Services, SumUp processes personal data of end-customers of Payment Services. This processing is done in line with SumUp’s Privacy Policy.

3. Networks and Acquiring Partners

The Payment Services allow you to accept payments from cards offered by Visa Europe Limited, Mastercard Europe S.A., American Express Limited and other applicable payment card organisations (together, “Networks”). The Networks have established requirements and guidelines (“Network Rules”) that, along with these Payment Terms and the General Terms, govern our provision of the Payment Services to you. Links to the current Network Rules can be found on our Website. By accepting these Payment Terms you also agree that you will comply with the Network Rules, which may be amended from time to time by the Networks. We may add, delete, or modify the Payment Services and/or these Payment Terms as necessary to comply with the Network Rules.

In order to provide our Payment Services, we have entered into agreements with acquiring bank partners (“Acquiring Partners”). A list of the Acquiring Partners we work with in the provision of the Services can be found on our Website. The Network Rules may require that some of our merchants enter into a separate agreement with one of our acquiring bank partners or the Networks themselves depending on the volume of Payments. If you are such a merchant we will notify you and provide you with a separate agreement at such time. 

In case of any conflict between these Payment Terms and either the Network Rules or such an acquirer agreement, the terms of the Network Rules or Acquiring Partner agreement will prevail.

4. SumUp Account

You must have an Account with SumUp to use the Payment Services, as described in section 1 of the General Terms. In connection with creating and using an Account, we may perform a credit check on you, and we may require you to supply additional documentation in order for us to comply with applicable laws, regulations, and rules. The decision as to whether all necessary checks have been successfully completed will be made by us in our sole discretion. We reserve the right to suspend or terminate your Account, and/or limit access to the Payment Services, if you do not provide complete and accurate information or if you fail to meet any Account registration or verification requirements.

5. Acceptance of card payments 

The Payment Services include the ability to accept card-present payments either through the use of a Reader, by manual entry of the payment card information, or by other methods that we may make available. When you accept Payments using one of our Readers, the Reader will be used to process and authorise Payments between the payment card and our servers. The Payment Services may also include the ability to accept card-not-present payments, including payments made via a payments gateway or through payment links sent by you to your customers. A list of payment cards we currently accept, which we may update from time to time without prior notice, can be found on our Website.

Certain payment methods may be offered under the Payment Services in partnership with a third party (“Partner”) through the Partner’s mobile application, website or other software (“Partner Application”). In such cases, your relationship with the Partner will be governed by a separate commercial relationship between you and the Partner, and we are only responsible for the Payment Services provided by us as part of the Partner Application. We are not responsible for the functionality of the Partner Application or any service provided to you or Cardholders by the Partner. If agreed between you and the Partner, we may also collect service fees on behalf of the Partner, but under no circumstances will we be responsible for withholding or paying any taxes relating to your use of the Partner Application.

6. Alternative payment methods

In addition to the Payment Services described above, SumUp may offer a functionality that enables you to accept payments from customers via other payment methods provided by third parties (“Alternative Payment Methods”). You may integrate the Alternative Payment Methods functionality into our card-not-present Payment Services, allowing your customers to select and use an Alternative Payment Method when making payments to you.

Details concerning Alternative Payment Services providers, and certain additional standards, rules, procedures, and requirements pertaining to the Alternative Payment Services (“APM Terms”) can be found on our Website and are incorporated into these Payment Terms to the extent you use the Alternative Payment Services functionality. You agree to comply with the APM Terms at all times. Alternative Payment Services providers and the APM Terms are subject to change without prior notice.

Payments made through Alternative Payment Methods may be reversed by the Alternative Payment Method providers unless otherwise stated in the APM Terms. Your obligations and liability towards SumUp for any reversed payments are the same as those you have towards us for Chargebacks. Alternative Payment Method providers may influence the reversal of a payment made through Alternative Payment Methods in the same way as the relevant Network, Acquiring Partner, or any of our designated financial institutions may influence a Chargeback.

The availability of the Alternative Payment Methods is subject to geographical restrictions. You can see which Alternative Payment Methods are available in your country on our Website.

7. Readers

Information about available Readers and how they can be purchased or leased can be found on our Website. 

Unless we have specifically agreed otherwise, you are not allowed to sell, rent, license or transfer a Reader to a third party or allow the use of the Reader by a third party. You are also not allowed to modify the software or the hardware of the Reader in any way. You must not use the Reader for any purpose other than accepting Payments.

8. Payout, Fees and Statements

After we receive funds from the Payments you process through SumUp, we pay out what's owed to you to your Wallet (“Payout”). You can choose to automatically route Payouts to the bank account linked to your SumUp Account. Before each Payout, we will deduct from the Payment funds the applicable Fees for our Services. Our current Fees for Payment Services are listed on the Fee Schedule on our Website. You can change your Payout preferences in your Account profile or by contacting Customer Support at [email protected] or via the online chat facility available on our Website.

We will provide you with monthly statements of your SumUp Account. You agree that we may aggregate Fee information by brand, application, payment instrument categories and rates of interchange fees applicable to the transaction, as applicable.

9. SumUp Wallet and Card

We may issue you a Wallet connected to your Account in order to facilitate Payouts as described in Section 8 above. We may also issue you with a Card connected to your Account. Fees may be charged for use of the Wallet and/or Card. A schedule of current fees can be found on our Website.

If you have not been issued a Card and would like to activate this feature or if you would like to activate additional features associated with your Wallet, please contact Customer Support at [email protected] or via the online chat facility available on our Website.

9a. Using Your Wallet

Your Wallet (which may also be referred to as SumUp Business Account) may be funded through Payouts from your Payments. We may also provide you with the ability to fund your Wallet by uploading funds to it directly through a credit or debit card payment or through a bank transfer. Where you are uploading funds to your Wallet, we’ll add the money to your Wallet as soon as we receive your payment. You may redeem the balance of funds held in your Wallet to your bank account at any time; however, such redemptions are subject to security and anti-fraud controls, and you may be required to confirm your identity or provide other verifying information before the transfer takes place.

Neither your SumUp Account nor your SumUp Business Account is a bank account, and neither is covered by a compensation scheme. Funds held in your Account or Wallet do not constitute deposits and will not earn interest.

9b. Using Your Card

The Card is issued by SumUp pursuant to the license it holds with Mastercard Europe S/AInc., and may be issued in physical or virtual form. The Card may be used to pay for goods and services both in stores and remotely (for example, online) as well as for cash withdrawals from your Wallet. You are under no obligation to use the Card.

Cards will be sent to the physical address (for physical Cards) or e-mail address (for virtual Cards) registered with your Account, and you must activate the Card to begin using it. When you activate your Card, you must set a PIN. Do not write down your PIN or store it electronically in an unsecured manner. Do not store your PIN with your Card or mobile device. Never share your PIN with anyone and when entering it ensure that no one else can see it.

In accordance with applicable laws and regulations, we are required to obtain, verify, and record certain information for all of our customers. Until this process is complete, your use of the Card may be partially or completely restricted. Use of the Card is also subject to fraud prevention measures at all times, with or without notice.

The Card may be used to purchase goods and services with any business displaying the Mastercard acceptance symbol or to withdraw cash at any cashpoint displaying the Mastercard logo. When you receive funds on your Card, the funds are stored in your Wallet.

Some Card transactions may require additional security verification through the Mastercard 3D Secure system before they are completed. This may require you to answer security questions, to verify the transaction through the use of a confirmation code received by sms or email, or to verify the transaction by a fingerprint reading taken through a compatible device.

If you believe your Card, Card number, PIN, Account, or online login credentials have been lost or stolen or that someone has transferred or may transfer money from your Card without your permission, you must contact us at once via Customer Support at [email protected] or via the online chat facility available on our Website. You may temporarily block use of your Card via the SumUp dashboard.

If the Card is lost or stolen, or you have failed to keep the security features of your Card safe in accordance with this these Payment Terms, your maximum liability will be limited to €50 or equivalent local value, unless you have acted fraudulently or have with intent or gross negligence failed to comply with these Payment Terms, in which case you may be liable for the entire loss. You are responsible for all authorised transactions initiated and fees incurred by use of your Card. If you permit another person to have access to your Card, Card number, PIN, Account, SumUp Business Account, password, or login credentials, any Card transactions by such persons will be considered authorised and you may be liable for all transactions and fees incurred by those persons.

For security reasons, we may limit the amount or number of transactions you can make on your Card. You may not use your Card for any unlawful transaction.

SumUp reserves the right to cancel a Card that has not been activated or used for a period of 12 months. In such a case, we will inform you not less than 30 days in advance and will thereafter cancel the Card unless you activate or start using it within the notice period.

10. Transfers

SumUp may also provide you with the ability to transfer funds from your Wallet to the Wallet of another SumUp Account or to a bank account.

It is your responsibility to make sure that the required payment details of the transferee are entered correctly. Any error in the information entered may result in the transfer being unsuccessful or delayed or it may result in loss of the funds. We will not be liable in any circumstances for any losses you incur from entering incorrect payment details for such transfers.

Prior to confirming your request to enter into the transfer, the following details will be displayed on your dashboard:

• the payment details of the counterparty;

• the amount of money you wish to send to the counterparty; and

• any applicable fees. 

Once we receive your request to enter into the transfer, you may not cancel it. Your request is deemed received as soon as you provide us with the details specified above. Transfers from your Wallet to the Wallet of another SumUp Account or to a bank account will be executed by us immediately upon receipt of your request to enter into the transfer. Once we receive your request to enter into a transfer from your Wallet to the Wallet of another SumUp Account, we will credit the Wallet of the other SumUp Account immediately. Transfers to bank accounts may take up to 3 to 5 working days depending on the provider. We may not finalise your transfer if: 

• your instructions are incomplete or unclear

• there is suspicious activity relating to you or the transferee

• the transfer would violate applicable law, regulation, rule, or these Payment Terms

• it exceeds your payment limits or the balance of funds held in your Wallet.

We reserve the right to impose limits on the number and/or amounts of transfers as necessary, in our sole discretion, to comply with security and regulatory requirements. 

11. Safeguarding of Funds

We will hold an amount equal to any amounts owed to you by us separated from our own funds, but together with the amounts held on behalf of other SumUp Accounts, in a segregated bank account. Such funds will be safeguarded in accordance with our legal and regulatory obligations. In the event that we become insolvent, any funds that have been received by us will be protected against the claims made by our creditors.

12. Open Banking 

We may give you the ability to enable open-banking providers and third-party providers to have access to your Account information or to make payments on your behalf in accordance with your instructions and applicable regulatory requirements. Any such providers must be permitted by law to make payments, and will often need to be authorised by an official regulator such as the Financial Conduct Authority in the UK. Before enabling any such providers, you should confirm that they are authorised and trustworthy.

Any payment requests we may receive from open-banking or third-party providers enabled by you will be treated as if they were sent to us by you and will be subject to these Payment Terms. If you are expecting open-banking providers or third-party providers to make a payment on your behalf and they do not do this, we assume no responsibility for the non-fulfilment of your payment. If you wish to disable an open-banking or third-party provider from having access to your Account and/or making payments on your behalf, you should contact us or the provider.

13. Restrictions

You must comply with all restrictions imposed by our General Terms and these Payment Terms in relation to your use of the Payment Services. You further agree not to use the Payment Services for goods, services or business activities that are (a) illegal or potentially illegal (including counterfeited, stolen, or fraudulent ones), or (b) are not compliant with all applicable laws or regulations (including, without limitation consumer protection laws, product safety laws, intellectual property laws, and trade regulations and export controls). 

SumUp may at its sole discretion decide whether your use of the Payment Services violates any restrictions imposed under the General Terms or these Payment Terms. We retain the right to suspend or terminate your Account and/or access to the Payment Services if we determine, or reasonably suspect, that a violation has occurred. If you submit to us or attempt to submit to us any Payment we believe is in violation of the General Terms or these Payment Terms or the law and/or exposes us, other users of our Payment Services, or our partners to harm (including without limitation fraud, brand or reputational damage or criminal acts) we reserve the right not to authorise, to suspend or reverse the Payment; to close or suspend your Account; to report the transaction to the relevant law enforcement agency; and/or to seek damages or other relief from you.

We further reserve the right to block, suspend, or cancel your Card or Wallet if, as a result of our policies and processes we detect what we reasonably believe to be fraudulent, suspicious or criminal activity or any activity that is inconsistent with the General Terms and/or these Payment Terms. In the event we block, suspend or cancel your Card or Wallet, unless there are objectively justified security reasons or it is unlawful for us to do so, we will inform you of the blocking, suspension or cancellation of your Card or Wallet before your Card or Wallet is blocked, suspended or cancelled where possible before or at the latest after your Card or Wallet is blocked, suspended or cancelled. If we exercise this right, we will incur no liability to you because of any resulting unavailability of the funds in your Card and/or Wallet, or your inability to use your Card.

14. Your Obligations

You agree that you will not accept any Payments where the payment card does not contain all of the elements that are typical for that type of card, where the payment card appears to be manipulated or damaged, or where the payment card has expired.

Without our permission you must not set a minimum threshold for Payments that is higher than € 1.00 (or local equivalent) for any Payment. Furthermore, you will provide Cardholders with conditions of sale at least equal to those you provide to customers who pay in cash for your goods and/or services, and you will not charge Cardholders any additional amounts or surcharges.

You must monitor your Account and your Payment history and refund to the respective Cardholder any Payment amount that you received in error or any excess amount where the amount of the Payment was wrong.

You will make available to the Cardholder a paper-based receipt of the Payment if required by law or the Network Rules. Additionally, you may provide Cardholders with an option (but not in lieu of a paper-based receipt if such is required by law) to receive a receipt for the Payment via email or text message.

You must promptly review any statements (e.g., invoices or settlement statements) provided by us as well as the settlements, refunds, chargebacks or any other transactions, paid or charged to you or the Cardholder. You must object to any inaccurate or incomplete statement without undue delay, at the latest within twenty-five Business Days after receipt of the relevant statement or date of the respective payment. Failure to object in time will be deemed an approval unless an error has been made by us. Where an error has been made by us, you must notify us without undue delay and in any event no later than thirteen months from the debit date of the payment transaction to which the error relates (as detailed below in section 18 (Errors and Unauthorised Payments)). We reserve the right to reissue corrected statements or correct any payments after the expiration of this deadline. Except as required by law, you will be solely responsible for keeping records of all Payments and other data related to your Account and your use of the Services.

You will display any SumUp advertisement material that you receive from us in plain view at your business premises. Such material may include stickers for your store, shop or car window with the SumUp logo and/or the Networks’ logos or signs or leaflets required to be displayed by the Networks, law or SumUp.